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icloud not syncing on wifi (but on cellular yes)

I have a problem in that my three Apple devices (MacBook Pro, iPhone 7 and iPad Air 2) cannot sync with iCloud over my WiFi connection, but they all connect to iCloud fine when I go on to a cellular 4G connection.


All three devices are updated with the latest firmware and connected to the same iCloud account, this is confirmed as I can see all the devices that are connected via the iCloud settings.


Problems include not being able to upload/download to iCloud, nor sync photos, notes, files etc, it is pending indefinitely, as soon as I disconnect the WiFi and connect via cellular it works fine.


In general the WiFi connection works well, and I can access the internet and do video calls with no problem. I can also upload files to Dropbox for example with no problem, the issue just seems to be connecting to iCloud over WiFi on all three devices


I haven’t been able to try a different WiFi connection, nor do I have a LAN port on the MBP to test if that resolves.


Please, if anyone can suggest any solutions I would be very grateful :)

Posted on Jan 26, 2021 7:33 AM

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Question marked as Top-ranking reply

Posted on Jan 29, 2021 2:50 PM

Hey Simon,


We are glad to help go over syncing on Wi-Fi. Since you haven't been able to test another Wi-Fi network yet, please make sure to review the Recommended settings for Wi-Fi routers and access points


If yo haven't already try to restart your wireless access point and test again.


We hope this helps.


Cheers.

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icloud not syncing on wifi (but on cellular yes)

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