Unrecognised iTunes purchase
I received an email that I purchased I tunes for 4.99 but I or no one on my account did. please look into this .
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We are users like you and cannot help you other than to suggest you...
Click on this link and read it to "See your purchase history in the App Store or iTunes Store [iOS, computer, or web]" --> http://support.apple.com/HT204088
- If you are a Family Sharing organizer you will not see items purchased by others but which may appear on a credit card you own; those have to be checked from their accounts.
Read all the steps in this link -->
If you see ‘itunes.com/bill‘ or an unfamiliar charge on your bank, credit card, or debit statement - https://support.apple.com/HT201382
If neither you nor a family member (if applicable) has a record of this purchase and you only saw it on a statement for a card you alone control, contact your bank or card company about card fraud. Apple does not handle that.
If you now recognize this purchase and are asking for a refund then realize Apple's terms of purchase for most countries are effectively, "All Transactions are final" (check terms at: https://www.apple.com/legal/internet-services/itunes/us/terms.html ). Apple does refund on a case by case basis, but they can also refuse.
Request a refund for apps or content that you bought from Apple - https://support.apple.com/HT204084
Report a Problem - https://reportaproblem.apple.com/?s=6
If a reporting a problem request is unsuccessful you can also try clicking here --> https://support.apple.com/choose-country-region/media-services Select your country, then a product.