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iPhone 12 2020

I have a new iPhone 12 suddenly, the screen does not react to any button or touch screen, I can not even turn it off to give it a restart

iPhone 12 Pro Max, iOS 14

Posted on Feb 4, 2021 2:28 PM

Top-ranking reply

Level 10

149,364 points

Posted on Feb 4, 2021 2:30 PM

Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

Press and quickly release Volume UP button
Press and quickly release Volume DOWN button
Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF).

Axel F.

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3 replies

Top-ranking reply

Level 10

149,364 points

Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

Press and quickly release Volume UP button
Press and quickly release Volume DOWN button
Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF).

Axel F.

Thanks you, problem solved

Level 10

149,364 points

You are welcome.

Axel F.

iPhone 12 2020