You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Can't update from 11.1 to 11.2.2

I’ve tried several times to update my MacBook from 11.1 to 11.2.2. Every time I try it stalls in the “preparing” step with about 15 minutes to go. I’ve tried rebooting to no avail. Suggestions? TIA.

MacBook Air 13″, macOS 11.1

Posted on Feb 25, 2021 12:56 PM

Reply
Question marked as Top-ranking reply

Posted on Feb 25, 2021 1:04 PM

I guess I would try while in Safe Mode.

How to use safe mode on your Mac - Apple Support


If that doesn't work take a look at this article…

https://www.macworld.co.uk/how-to/fix-macos-installation-3624050/

15 replies

Feb 25, 2021 2:08 PM in response to Swami7825

Follow @Dialabrain advise only this time Shutdown Router. Shutdown computer. Restart Router. Restart as @dialabrian suggested and try again. The wait time may say 15 minites but in Real Time expect 30 minutes, at 10 Minutes expect 20 or more and so on a so forth until eventually - fingers crossed - Bingo and fingers crossed.

Can't update from 11.1 to 11.2.2

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.