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I can’t send iMessages or use Facetime with my phone number after getting a new phone. I’ve tried to reset and setup my phone twice, reboot my router, deleted my contact information in my AppleID and iMessage/Facetime and added it again..... And the problem is still very much there. I can use iMessage with my e-mail adress, but that is not what I want 😊
iPhone 11, iOS 14
Hello Emifin,
Thanks for that info and for choosing the Apple Support Communities. If we understand correctly, since getting a new iPhone you're able to send and received iMessages and FaceTime calls but it only shows your email. When you received this new iPhone, did you keep your existing number or did you also receive a new contact number?
If you go in Settings > Messages > Send & Receive > Start new conversation from and Settings > FaceTime > Caller ID, do you see your phone number? If so, let's be sure your number is chosen.
Have you tried removing the SIM card, restarting the device and inserting the SIM card again? Remove or switch the SIM card in your iPhone or iPad.
We look forward to hearing an update. Take care!
Hello Emifin,
Thanks for that info and for choosing the Apple Support Communities. If we understand correctly, since getting a new iPhone you're able to send and received iMessages and FaceTime calls but it only shows your email. When you received this new iPhone, did you keep your existing number or did you also receive a new contact number?
If you go in Settings > Messages > Send & Receive > Start new conversation from and Settings > FaceTime > Caller ID, do you see your phone number? If so, let's be sure your number is chosen.
Have you tried removing the SIM card, restarting the device and inserting the SIM card again? Remove or switch the SIM card in your iPhone or iPad.
We look forward to hearing an update. Take care!
Hello Emifin,
We understand your phone number is not appearing as an option to use iMessage and FaceTime. We'd be happy to help.
Is the SIM card in your iPhone activated by your carrier? Have you checked for carrier updates? Update your carrier settings on your iPhone or iPad - Apple Support
We also have a resource that should help: Add or remove your phone number in Messages or FaceTime - Apple Support
If you receive any alerts, please check the troubleshooting here: If you get an error when trying to activate iMessage or FaceTime - Apple Support
Also, let us know the software version installed on your device: Find the software version on your iPhone, iPad, or iPod - Apple Support
Thanks for using Apple Support Communities. Have a good one!
Hi!
Thanks for the reply.
I’ve tried everything as described above, but it still doesn’t work.
My software version is 14.4.
Have a nice day!
Emifin
iMessage and Facetime
