You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

📢 Newsroom Update

Apple introduces powerful new iPad mini built for Apple Intelligence. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Disabled iPad

My little girl attempted to many times to put the passcode in and now it’s telling me to connect to iTunes.

my husband tried to do it last night, he connected the iPad to the laptop and updated the latest iTunes too but it’s just not happening ( he didn’t fully tell me why has he got his hair off and we went to bed lol ).

could anybody please tell me a quick or easy way that we can get her iPad done through the iTunes so she can stop asking me 26481947 times A day for her iPad lol.

the iPad is: 8th gen, 2020


TIA :)

Posted on Mar 16, 2021 10:11 AM

Reply
9 replies

Mar 16, 2021 10:14 AM in response to Donna-88

If your iPad is disabled, or you have forgotten your iPad passcode, you’ll need to follow this process:

If you’ve forgotten the passcode on your iPad, or your iPad is disabled – Apple Support


You’ll need access to either a PC (with iTunes installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS). If the iPad is not recognised by your computer when connected, this support page may be helpful with troubleshooting:

If your computer doesn't recognize your iPhone, iPad, or iPod - Apple Support


You may need your AppleID and associated password. If these have also been forgotten, they can be recovered here:

https://iforgot.apple.com


To recover your credentials, you’ll need access to one of the following:

  • Your primary email address mailbox that corresponds with your AppleID
  • Any of the secondary/recovery email addresses that should be configured for your AppleID account
  • Any of the trusted telephone numbers (fixed line or Cellular/Mobile) that are associated with your AppleID


Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.


More information about recovery of your AppleID:

If you forgot your Apple ID - Apple Support


More information about recovery of your AppleID password:

If you forgot your Apple ID password - Apple Support


When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:

https://appleid.apple.com


One last thing, if you want a quiet life, keep Passcode-secured devices away from children 🙂

Disabled iPad

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.