You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

📢 Newsroom Update

Apple introduces powerful new iPad mini built for Apple Intelligence. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPad activation lock deceased user

Millie (age 11) brought me (in remote Ecuador location) an iPad which she was gifted by Mrs. P. F. As far as I can ascertain, the iPad was registered under Mr. P. F.'s iCloud account. Mr. P. F. passed away a few years ago. Mrs. P. F. has moved out of the area, we have no contact information, and when she was asked some time ago by Millie's mother, Mrs. P. F. had no iCloud login information to offer.

My task is to turn this iPad from a useless block of apple stuff into a functioning iPad, which Millie can use. Is would be a real positive influence in her education if she could use it.

My question for the hive mind is: How will it be possible? I have contacted Apple Support several times, they have started more than one support case number, they have referred me to their Legacy program, I do not really feel comfortable requesting the deletion of Mr. P. F.'s iCloud account. I am hoping that there is some way Apple people can remotely "separate" the device from said account. I have seen several paid services which offer to unblock the device, but I don't know if they can provide the service they are offering, furthermore, I am reluctant to spend money on this task.

In this remote corner of the world, there are no Apple stores, I have sent Apple a personal affidavit certifying that the device is not lost or stolen. I can't seem to get further up the Apple Support apparatus to see if they can help. So far, they just send me emails stating that they cannot resolve the issue. So...if you know of a way to resolve this issue, both myself and Millie will appreciate your help.

Posted on Mar 17, 2021 11:00 AM

Reply
Question marked as Top-ranking reply

Posted on Mar 17, 2021 11:04 AM

Here are the Apple support pages that outline the Activation Lock - and the only mechanisms by which it can be turned off:

Activation Lock for iPhone, iPad, and iPod touch - Apple Support

Turn off Activation Lock – Apple Support


As you will discover, unless you are the owner of the AppleID that was last used to activate the device, you’ll not be able to defeat or bypass the Activation Lock. With documentary evidence that you are the original owner (such as sales receipt showing the serial number), Apple may be prepared to assist - otherwise they and nobody here will be able to help you.


If you have the necessary documentation, Apple have recently introduced a new portal though which you may be able to request release of an Activation Lock:

How to remove Activation Lock - Apple Support & start an Activation Lock support request.


However, this isn’t necessarily the end of the story...


A close Family member or Executor, with the required supporting paperwork, can make application to Apple to be granted access to the Apple accounts of the deceased:

How to request access to a deceased family member's Apple accounts - Apple Support


Unless you are immediate family - or perhaps have the appropriate documentation - release of the Activation Lock will not be possible.


I’m sorry that this is not the news that you were hoping to discover from the “hive mind”.

Similar questions

1 reply
Question marked as Top-ranking reply

Mar 17, 2021 11:04 AM in response to moiler

Here are the Apple support pages that outline the Activation Lock - and the only mechanisms by which it can be turned off:

Activation Lock for iPhone, iPad, and iPod touch - Apple Support

Turn off Activation Lock – Apple Support


As you will discover, unless you are the owner of the AppleID that was last used to activate the device, you’ll not be able to defeat or bypass the Activation Lock. With documentary evidence that you are the original owner (such as sales receipt showing the serial number), Apple may be prepared to assist - otherwise they and nobody here will be able to help you.


If you have the necessary documentation, Apple have recently introduced a new portal though which you may be able to request release of an Activation Lock:

How to remove Activation Lock - Apple Support & start an Activation Lock support request.


However, this isn’t necessarily the end of the story...


A close Family member or Executor, with the required supporting paperwork, can make application to Apple to be granted access to the Apple accounts of the deceased:

How to request access to a deceased family member's Apple accounts - Apple Support


Unless you are immediate family - or perhaps have the appropriate documentation - release of the Activation Lock will not be possible.


I’m sorry that this is not the news that you were hoping to discover from the “hive mind”.

iPad activation lock deceased user

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.