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User profile for user: midetabarini
midetabarini Author
User level: Level 1
4 points

Disassociate Apple ID

Hi. I have two Apple IDs: one is associated to my current iPhone but the other one is associated to an email address that I have no longer access to.


My iTunes account is associated to my old Apple ID. I do not know my password, so cannot download from the App Store and cannot get a password reset link, because I cannot access that old email account.


How can I transfer the purchases currently associated with my old Apple ID to my current one?


Please let me know.

Kind regards,


María.



iPhone XS Max, iOS 14

Posted on Mar 28, 2021 5:47 PM

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User profile for user: Limnos
Limnos
User level: Level 10
417,967 points

Posted on Mar 28, 2021 9:32 PM

You cannot transfer purchases from one ID to another, you will need to get the old account working. It is a pity you didn't maintain the ID because it may be difficult to get it working again.


Contact Apple for help with Apple ID account security "This article provides country-specific Apple Support contact information for customers seeking help with their Apple ID password or other security-related issues."

https://support.apple.com/HT204169



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User profile for user: Limnos
Limnos
User level: Level 10
417,967 points

Mar 28, 2021 9:32 PM in response to midetabarini

You cannot transfer purchases from one ID to another, you will need to get the old account working. It is a pity you didn't maintain the ID because it may be difficult to get it working again.


Contact Apple for help with Apple ID account security "This article provides country-specific Apple Support contact information for customers seeking help with their Apple ID password or other security-related issues."

https://support.apple.com/HT204169



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Disassociate Apple ID

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