Has anyone dealt with AppleCare and gotten their phone?

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Level 1

10 points

Has anyone dealt with AppleCare and gotten their phone?

I filled a claim for my iPhone that I lost down a sewer drain. It’s been 4 days since I filled and was told AIG would pick it up within 24 hours. I waited two days and called AIG. They told me they would escalate my claim but that they were have data transfer problems. I was told to wait another 48 hours. Which I have and they still don’t have the information. I called Apple and they are no help. Has anyone gone through this process and actually gotten their replacement phone? How long did it take? I need another phone ASAP. HELP!

iPhone 12 Pro Max, iOS 14

Posted on Apr 3, 2021 6:29 AM

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Answer 1

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MrBill3

Level 10

103,846 points

Apr 3, 2021 12:58 PM in response to rquin650

Hello,

Hmm, I would not expect that. You followed all of the steps in this link, correct?

File a claim if you have AppleCare+ with Theft and Loss coverage - Apple Support

We are users just like you, so we can't help directly. All that you can do is to keep following up with the steps under: "How to check the status of your claim."

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Answer 2

rquin650 Author

Level 1

10 points

Apr 3, 2021 3:02 PM in response to MrBill3

Yes, I followed all the steps and was told I need to wait another 2 business days for the data to upload. I have no choice but to wait. I’m just curious if someone has gotten their replacement phone within a fair amount of time and if they had any issue like many of us have gotten.

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Answer 3

Apr 3, 2021 3:17 PM in response to rquin650

Apple has nothing to do with the process.

All claims through the loss and theft insurance you purchased go through the insurance company.

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Has anyone dealt with AppleCare and gotten their phone?

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