You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: marianfromla
marianfromla Author
User level: Level 1
13 points

Error message "Cannot Open - This content is not authorized"

I have several CDs that a I imported into Apple Music on my desktop. I am paying for iTunes match so that I can listen to them on my iPhone. Recently, several albums started getting the error message above when I clicked on <Play>.


I wonder if this is because I briefly signed up for Apple Music. I dropped it. Is it possible that iTunes can not tell what music I imported and what music was downloaded while a member of Apple Music? (I tried deleting the entries for music added while a member of Apple Music) How can this be fixed? I also tried executing the update cloud command, thinking that it would force Match to recognize added CDs.


I also noticed that some music can still be played on the desktop that can be played on the iPhone. There is also music that I cannot play on the desktop that was originally added on the laptop (which I still own).


What can be done to fix this?

iPhone 8

Posted on Apr 6, 2021 3:53 PM

Reply
Question marked as Top-ranking reply
User profile for user: turingtest2
turingtest2
User level: Level 10
274,113 points

Posted on Apr 7, 2021 11:15 AM

I suspect you will need to turn off Sync Library, then turn it back on again. That should reconcile your local library with your iCloud Music Library. See Identify cloud status icons in your music library on your Mac or PC - Apple Support and check the iCloud status of any track that continues to present problems.


tt2

View in context

Similar questions

2 replies
Question marked as Top-ranking reply
User profile for user: turingtest2
turingtest2
User level: Level 10
274,113 points

Apr 7, 2021 11:15 AM in response to marianfromla

I suspect you will need to turn off Sync Library, then turn it back on again. That should reconcile your local library with your iCloud Music Library. See Identify cloud status icons in your music library on your Mac or PC - Apple Support and check the iCloud status of any track that continues to present problems.


tt2

Reply
User profile for user: Amanda239_91
Amanda239_91
User level: Community Specialist

Apr 7, 2021 11:04 AM in response to marianfromla

Hi marianfromla,


Thanks for reaching out to us here in Apple Support Communities! We understand that you're currently unable to play some content that was imported from CDs, and we'd like to help. To clarify, were these CDs imported to the Music app or iTunes using the same Apple ID account that is currently signed in? If so, we can try using the steps in the article below to authorize them again.


If iTunes for Windows prompts you to authorize your computer when you try to play purchases


Please let us know if you have any other questions, and we'll gladly assist.


Have a great day.

Reply

Error message "Cannot Open - This content is not authorized"

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up