Outgoing emails going to clients junk folder

Question

Level 1

11 points

Outgoing emails going to clients junk folder

Hiya

I have an unusual issue. A couple of clients I email regularly, my emails are going to their junk folder.

I have a GMAIL IMAP account that I manage via MAIL. If I send them an email from MAIL, it goes to their junk folder, however if I send it from GMAIL (using safari) it goes to their INBOX.

The client has marked my emails as not junk, but it still happens, and it's only for a couple of clients.

If you have any suggestions, I would love to hear from you.

Thanks

Jamie

Posted on Apr 8, 2021 11:58 PM

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Answer 1

jamiedck Author

Level 1

11 points

Apr 9, 2021 7:41 PM in response to Cheryl_I1

Hi Cheryl, thanks for responding.

As explained, when sending from gmail via a web browser, the recipients receive the email, but when it's sent from MAIL, it goes to their Junk folder.

This indicates to me that the issue is with MAIL. Wouldn't you agree?

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Answer 2

Cheryl_I1

Community Specialist

Apr 9, 2021 6:13 PM in response to jamiedck

Hi there jamiedck,

Thanks for using Apple Support Communities. It sounds like emails sent from your Gmail account on the Mail app are being sent to some recipients junk folders. This gmail article may resolve this issue: Gmail marks valid email messages as spam.

We hope this helps!

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