Microsoft Word for Mac Opening in View Only

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Microsoft Word for Mac Opening in View Only

A couple of months ago, my Word for Mac documents started opening in View Only on my MacBook Pro. I get an error message that reads, "Your account.....doesn't allow editing on a Mac. To learn more, contact your admin about your Office plan." I contacted my IT department, and they ensured my subscription is current. I can also access everything on office.com. I just can't use any of the Office for Mac apps. Help!

macOS Big Sur 11.3

Microsoft Word for Mac 16.49

MacBook Pro 13″, macOS 11.3

Posted on May 27, 2021 12:28 PM

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Answer 1

Top-ranking reply

StanleyG.

Level 4

2,935 points

May 27, 2021 12:34 PM in response to JoeShootsHeScores

You'll want to contact Microsoft to see if there is any restrictions placed on your account

https://support.microsoft.com/contactus

Theres also this article on Microsoft support that seems to show your problem.

https://answers.microsoft.com/en-us/msoffice/forum/msoffice_word-mso_mac-mso_mac2016/your-account-doesnt-allow-editing-on-a-mac-to/0df4e014-c77e-4d1b-ba12-1d13550ca7d8

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Answer 2

May 28, 2021 12:59 PM in response to StanleyG.

Thanks, Stanley! I had the correct licenses, including the latest versions of Office. I did use your support link to contact Microsoft. They used Rescue Applet to remotely access my MacBook Pro. Ultimately, the used a license removal tool to remove previous versions of Office. They said that the apps from the App Store don't function the same as the ones that can be downloaded through office.com. I'm back in business!

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Microsoft Word for Mac Opening in View Only

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