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Some screenshots save while random others don't.

I take a lot of screenshots. Recently, I migrated from an early-2015 MacBook Pro 13" with Retina display to a mid-2019 MacBook Pro 15" with TouchBar. I disabled the ScreenShot application from launching when I perform the ⌘+Shift+4 shortcut to grab a portion of the screen, since I want instant accessibility to the feature without thinking about special details. I also removed it from the TouchBar. I changed its command to ⌘+Shift+5 and it defaults to a window-grab, since I find that feature useful in rare instances.

I still run macOS Mojave 10.14.6. I never experienced this issue on the older device:

Frequently, I will screenshot two visually similar items while shopping so I can compare and contrast them side-by-side later. When 'later' came around, I realized something dreadful was occurring: Several of the screenshots that would have paired with the comparable images were never saved.

Yes, I heard the snapshot sound effect, and the cursor changed accordingly. Yes, I have it set to automatically save screenshots to my desktop. No, I don't use DropBox. I have checked my clipboard whenever I've noticed this happening, in case I had accidentally been using ⌘+Shift+3 which saves to my clipboard, but that was not the case in any instance of this issue.

The only thing I'm doing differently on my desktop is using icon stacks. What could be preventing sporadically taken screenshots from saving?

MacBook Pro 15″, macOS 10.14

Posted on May 30, 2021 7:30 AM

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Question marked as Top-ranking reply

Posted on May 30, 2021 9:46 AM

Safe Boot, (holding Shift key down at startup), does the problem occur in Safe Mode? Could take 10 minutes.


Safe mode attempts to repair Disks & clears lots of caches & loads safe Drivers, & prevents loading of 3rd party extensions, so if Safe Mode works try again in regular boot.


To find out if it's system wide or user specific, try this...


Open System Preferences>Users & Groups, unlock the lock, click on the little plus icon, make a new admin account, log out & into the new account.


Does it work in the new account?

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Question marked as Top-ranking reply

May 30, 2021 9:46 AM in response to Opstellar

Safe Boot, (holding Shift key down at startup), does the problem occur in Safe Mode? Could take 10 minutes.


Safe mode attempts to repair Disks & clears lots of caches & loads safe Drivers, & prevents loading of 3rd party extensions, so if Safe Mode works try again in regular boot.


To find out if it's system wide or user specific, try this...


Open System Preferences>Users & Groups, unlock the lock, click on the little plus icon, make a new admin account, log out & into the new account.


Does it work in the new account?

Some screenshots save while random others don't.

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