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Photos app crashing when trying to make a smart album using keywords.

The photos app crashes any time I try to make a smart album using 'Keyword' as the driver for which pictures to select.


Any other driver works fine, just trying to make a smart album using 'Keyword'



MacBook Pro 16″, macOS 11.4

Posted on Aug 26, 2021 6:32 AM

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Question marked as Top-ranking reply

Posted on Aug 27, 2021 10:55 AM

After trying everything above, without success.

I've figured out the problem.


I had a keyword that was "\"


I deleted that keyword and now it works fine.


Thanks for all of you help.

6 replies

Aug 27, 2021 7:39 AM in response to fmpstudio

Hello fmpstudio,


Thanks for using Apple Support Communities! We see you're having an issue with searching your photos using a keyword, and we'd like to help.


We weren't able to recreate the issue, so let's look at some basic troubleshooting to try. Test again after each step.


Have you restarted your Mac since noticing this happening? If not, go ahead and do that, as a restart can resolve unexpected issues.

Log out, sleep, wake, restart, or shut down your Mac


Is the keyword that you are searching for included in your keyword list? It doesn't need to be for searching, but if the keyword should have been assigned to photos, this can verify it's been used.

Find photos by keyword in Photos on Mac


Try searching using safe mode:

How to use safe mode on your Mac


Information about Smart Albums:

Create Smart Albums to group photos automatically in Photos on Mac


Take care!

Aug 27, 2021 8:21 AM in response to fmpstudio

Hey fmpstudio,


We did totally misunderstand the question, and for that we apologize.


However, the troubleshooting we shared can be helpful for your Smart Album issue too.


Have you restarted your Mac yet? Does the same thing happen with no other apps open after the restart?


Is the keyword present in your keyword list? If not, that should provide a "nothing found" response, but not the Photos app closing.


Does the same thing happen when using safe mode? It may take longer to finish the start up, as safe mode does some system checks, and can sometimes resolve issues. You'll also see some differences in the display. This is expected with safe mode, and when you restart normally, they'll be gone. Test, restart normally and test again.


The latest macOS for Big Sur is 11.5.2. For Photos it is 6.0, so that is up to date.

Update macOS on Mac


Thank you!

Aug 27, 2021 10:13 AM in response to fmpstudio

Essentially, using smart albums to find all photos with a keyword is searching by keywords.


Try the following:


1 - As a test launch Photos with the Option key held down and create a new, test library.  Import some photos and test to see if the same problem persists. Does it? This tells us if the problem is limited to your current library or is more wide spread. Then reopen your current library and see if the problem persists


2 - Do you have iCloud Library enabled? If not then launch your library with the Option+Command keys held down and repair the library:



When the repairs are complete test to see if the problem persists or not.


Aug 27, 2021 7:55 AM in response to mingoslkd

Forgive my shortness, but how have you missed the point so completely?


At what point in my question did I say ANYTHING about searching for photos by keyword.


The problem that I'm having is with 'Smart Albums' not searching.


When I try to create a smart album using 'Keyword' as the 'category for the condition' (from the create smart albums page) photos crashes on me.


I believe I'm up-to-date on Photos. I'm running Version 6.0 (350.0.100)

My Macbook pro is running Big Sur 11.4


Just to be extra clear, and apologies for the caps, but I want this to be very clear... I'M NOT HAVING A PROBLEM SEARCHING FOR KEYWORDS, I'M HAVING A PROBLEM CREATING A SMART ALBUM USING KEYWORDS AS THE CONDITION.


Thanks,

Photos app crashing when trying to make a smart album using keywords.

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