Apple goes down.

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Level 1

8 points

Apple goes down.

I ordered two iPhones 11 on the official website. Five days later, the delivery man text me an SMS that he will be at the address from 10am to 12pm. But this is not my address. I text to the support service, they tell me that everything is okay with my order, there is no reason to worry. The next day, night, they just cancel my order for no reason. Seriously? The support service does not know the answer to my question, why the order was canceled. Apple goes down. Horrible customer service. I just wanted to make a present to my parents, but now I will persuade them to change their devices from another company. Horrible really horrible.

Posted on Sep 27, 2021 12:51 AM

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Answer 1

Top-ranking reply

Katana-San

Level 9

68,455 points

Sep 27, 2021 11:56 AM in response to NOHCHO

Hello ~ We understand your frustration but this situation can be resolved and the gift of the iPhones can still be realized. Be calm and contact Apple Support again :)

Contact Apple for support and service

~Katana-San~

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Answer 2

Sep 27, 2021 3:22 AM in response to NOHCHO

Apple Support Community Forum

This is Apple Support Community forum, primarily for a user to user interaction for information & idea sharing between users, if need be, extend support on technical know-how in handling Apple products from a more experienced fellow user, This is not the right forum to discuss with Apple Inc.

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Answer 3

nny1001

Level 4

1,392 points

Sep 27, 2021 11:50 AM in response to NOHCHO

Your actual complaint should be taken up with the delivery service. Most delivery services should make at least 2 attempts to delivery a package before returning it to the sender (in this case Apple) which cancelled the order. This has nothing to do with Apple. Once it has left their facility and is in transit to you, thats all on the delivery company.

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Apple goes down.

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