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User profile for user: nschorr
nschorr Author
User level: Level 1
20 points

Ever since getting my iPhone 13 Pro, when I download files to iCloud Desktop using the Files app, they do not appear on my iMac Desktop.

I recently purchased an iPhone 13 Pro, and an Air 4. I have 2015 iMac. My iMac is set up with the iMac Desktop as part of iCloud. What I've done for a long time is to download files to iCloud Desktop folder, using one of my iOS devices Files App. Then, the app would appear on my iMac Desktop for me to work on, and eventually refile to another iCloud folder.

Since obtaining my new iOS devices, the downloads appear in the Desktop folder when searching the iOS Files app, but the files do not appear on the iMac Desktop.

Any suggestions?

Thanks!

iPhone 13 Pro

Posted on Nov 18, 2021 11:49 AM

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User profile for user: nschorr
nschorr Author
User level: Level 1
20 points

Posted on Nov 19, 2021 11:24 AM

Thank you for your prompt response. Actually, soon after I wrote my post, I tried to reboot my iMac. Wonder of wonders, the problem was solved! I can’t quite understand, because I know I have rebooted the iMac previously. I did note, however, that prior to my latest rebooting, Finder indicated that iCloud was in process, except, the “in process” never ended. The rebooting apparently corrected it.

Again, thanks for your help.

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User profile for user: nschorr
nschorr Author
User level: Level 1
20 points

Nov 19, 2021 11:24 AM in response to c_luc9

Thank you for your prompt response. Actually, soon after I wrote my post, I tried to reboot my iMac. Wonder of wonders, the problem was solved! I can’t quite understand, because I know I have rebooted the iMac previously. I did note, however, that prior to my latest rebooting, Finder indicated that iCloud was in process, except, the “in process” never ended. The rebooting apparently corrected it.

Again, thanks for your help.

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User profile for user: c_luc9
c_luc9
User level: Community Specialist

Nov 19, 2021 11:08 AM in response to nschorr

Hello nschorr,


Thanks for reaching out to us in Apple Support Communities about files not transfering to your iMac. We're happy to help by looking into this more! 


Just to verify, you have your iMac properly configured using the steps found in this article:


Set up iCloud Drive


This article can also help:


Access iCloud Drive files from your iPhone and other devices


If you try all these steps and still have issues, reach out to Apple Support:


Get Support


Hope this helps.


Best Regards.



 




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Ever since getting my iPhone 13 Pro, when I download files to iCloud Desktop using the Files app, they do not appear on my iMac Desktop.

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