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Can’t update iPad Pro 10.5 inch to 15.2

I’ve tried several times. It takes 30 minutes to prepare update and then it won’t install. I had same problem with former update and had to go to Genius Bar and they had to connect my iPad to a laptop in order to update. Why is this happening??? I have plenty of available space on my iPad. I had no problem updating my iPhone.

iPad Pro, iPadOS 15

Posted on Dec 27, 2021 8:53 AM

Reply
4 replies

Dec 27, 2021 3:56 PM in response to LMastree

Okay.

Not sure what is going on then.

If you have access to a full computer, like a Mac or Windows PC, try either using the Finder on a Mac that has the newest macOS Catalina, or later macOS, installed OR with an older Mac with an older Mac OS, download and install the latest iTunes version ( or latest iTunes for Windows PC ), make sure the Mac or Windows PC is connected to the Internet, connect your iPad by the USB charge cable to the computer and let the iTunes application upgrade/update that iPad model, using the iTunes Software Update feature, to its current, maximum iOS of iOS 12.5.5 OR iPadOS 15.2.


Make sure your iPad is, at least, charged to 50% or greater to attempt this.


Also, make sure to do a backup of your iPad's data, prior to upgrading/updating.

Backup to Apple iCloud and/or a full Mac or Windows PC using the same iTunes app OR, if a newer Mac running macOS Catalina, or later, making a backup using the macOS Finder app.


If NO access to a Mac or Windows computer, you will have to seek help from a good friend or family member, with a full Mac or Windows PC, to help you out


OR


Search online to locate and call contact your nearest, “local” Apple Store location to try/attempt to make an appointment to get your Apple iPad upgraded/updated to its latest iPadOS 15 version.

Apple Store employees will be glad to help/assist you.



Best of Luck to You!

Can’t update iPad Pro 10.5 inch to 15.2

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