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Problem with Microsoft Office after using Migration Assistant

Using Migration Assistant I have successfully moved everything from my old Mac (late 2013, using Catalina) to lovely brand new Mac, using Monterey. All is good apart from when I try to use Microsoft Word or Excel. It appears my licence is not recognised by Microsoft. I obviously don't want to purchase Microsoft Office all over again. What do I do? Any advice gratefully received. Thanks.


iMac 24″, macOS 12.0

Posted on Dec 31, 2021 6:53 AM

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Posted on Dec 31, 2021 9:52 AM

Depending on how many times you've previously activated it, you reactivate it by opening any one of the apps, I usually use Excel, and signing into your Microsoft account. If that fails, you'll need to chat with MS as they no longer offer phone activation.

3 replies

Dec 31, 2021 7:32 AM in response to PhilSpectrum

The Microsoft license is tied to the hardware ID of your Late-2013 iMac, and not your new Mac. As suggested, contact Microsoft and ask for assistance migrating your license to the new Mac. Hopefully, they will not require a new license purchase for the same software. Keep your Microsoft and macOS versions current as you proceed.

Problem with Microsoft Office after using Migration Assistant

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