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Level 1

4 points

iphone 12 pro max problem

the touchscreen is on but i cant access any app and i cant turn off the phone in the side button of the phone

iPhone 12 Pro Max, iOS 15

Posted on Jan 2, 2022 10:28 PM

Top-ranking reply

Level 10

149,604 points

Posted on Jan 2, 2022 10:32 PM

Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

Press and quickly release Volume UP button
Press and quickly release Volume DOWN button
Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF).

Axel F.

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