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When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
I was robbed at a gun point and I was force to unlock my phone and the robbers left with my phone, before I could change my password on my laptop, I got a mail that my password had already been changed alongside my phone number and now I can’t accecx my Apple ID again. Please help
iPhone 7
I hope you are OK, but sadly it may be too late since they had control of your unlocked device. You’ll need to try and follow the steps at If you think your Apple ID has been compromised - Apple Support
I hope you are OK, but sadly it may be too late since they had control of your unlocked device. You’ll need to try and follow the steps at If you think your Apple ID has been compromised - Apple Support
Contact Apple ID Support for assistance. See the Apple Support articles below for contact information.
Apple ID - Official Apple Support. -
Contact Apple for help with Apple ID account security - Apple Support. * (Link doesn’t always load)
Get Support - Work through the screens to get a chat option. You may have to pick a slightly different problem.
Apple Support schedule phone call. -
From the Apple Support article below.
Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.
Hi thanks for your response. I am fine. I think it’s impossible for me to gain access. I tried the solutions in the link but none worked…in particular, I’m unable to download the apple support app. I can’t find where to download it
Thank you. I’ve been able to download the apple support but I still can’t gain access to it. It keeps bringing the new number that has been set there. I think I’ll just give up at this moment. I’m only scared they don’t use my account for fraudulent activities
So sorry, it stinks this happened to you. If you had a credit card attached to the Apple ID for purchases you might consider contacting your back to have it canceled and get a new one to prevent them from using it.
You download it to an iPhone or iPad from the App Store : https://apps.apple.com/us/app/apple-support/id1130498044
Otherwise you’d go to iForgot.Apple.com thru a browser
Hello ~ I just wanted to add to * shoeluvr13’s* post in hoping you are okay from such an experience. Any help here?
If your iPhone, iPad, or iPod touch is lost or stolen - Apple ...
~Katana-San~
Yeah I did that already. Thank you very much!
Stolen Phone
