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Locked I pad

Bought a used I pad. It is locked. When I try to activate it ask for former owners Apple ID and password.

Posted on May 24, 2022 5:13 PM

Reply
Question marked as Top-ranking reply

Posted on May 24, 2022 5:20 PM

Return it for a refund. The iPad is and will remain useless without

the former owner's information.


If you can contact the former owner, provide him/her/them with this link:

before sell/give away iDevice: What to do before you sell, give away, or trade in your iPhone, iPad, or iPod touch - Apple Support


There is no workaround for the security features of Activation Lock.

1 reply
Question marked as Top-ranking reply

May 24, 2022 5:20 PM in response to Sizejmore

Return it for a refund. The iPad is and will remain useless without

the former owner's information.


If you can contact the former owner, provide him/her/them with this link:

before sell/give away iDevice: What to do before you sell, give away, or trade in your iPhone, iPad, or iPod touch - Apple Support


There is no workaround for the security features of Activation Lock.

Locked I pad

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