iMac 27" crash, unable to access hard drive or back up

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Level 1

4 points

iMac 27" crash, unable to access hard drive or back up

my 27" iMac crashed, have reloaded macOS Catalina but had to use My Passport for Mac as a start up disk. I am unable to access the internal hard drive (Fusion drive 3.12TB) or the external OWC Elite Pro backup drive. It has 1.55GB available space to 2TB. Regardless what I do it tells me "can't open because in Time Machine Backup". I can't access Time Machine because it also says the same "in Time Machine Backup". Any suggestions ?? thanks mike

iMac 27″, macOS 10.12

Posted on Jul 26, 2022 5:37 AM

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Answer 1

Tesserax

Level 10

152,422 points

Jul 26, 2022 10:52 AM in response to drmikems

When you return, please provide us with the exact model of your iMac and what version of macOS is it currently running. Your tagline says: 10.12 ... which would make it macOS Sierra. Is that correct? ... and since it has a Fusion drive, would this be a Late 2012 iMac?

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Answer 2

WheelieNick

Level 8

40,839 points

Jul 26, 2022 5:49 AM in response to drmikems

Try and boot your Mac. Press cmd+R when booting.

Try and open disk utility in the recovery screen and run disk first aid on your internal disks. If the internal disks are unmounted, try to mount them

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Answer 3

drmikems Author

Level 1

4 points

Jul 26, 2022 10:44 AM in response to WheelieNick

Just tried that and now its froze with the Apple logo ? will try later, back to work. thanks for info,

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iMac 27" crash, unable to access hard drive or back up

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