locked out of iPhone
My 16 yr. old son has changed his passcode and promptly forgotten it when questioned further he also does not remember his apple id
is there any thing we can do to get him back into his phone
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1.
(< iOS 15.2) See this Apple article: If you forgot your iPhone passcode
If you forgot your iPhone passcode - Apple Support
(iOS 15.2 and newer)
How to remove your iPhone, iPad, or iPod touch passcode without a computer
How to remove your iPhone, iPad, or iPod touch passcode without a computer - Apple Support
2.
Check his Apple ID via his email box, see this Apple article: If you forgot your Apple ID
If you forgot your Apple ID email address or phone number - Apple Support
OR see -> Having trouble signing in?
https://iforgot.apple.com/password/verify/appleid
See -> If you can't connect or sign in to iCloud
If you can't connect or sign in to iCloud - Apple Support
3.
See the following Apple articles:
Set up an account recovery contact
Set up an account recovery contact - Apple Support
How to use account recovery when you can’t reset your Apple ID password
How to use account recovery when you can’t reset your Apple ID password - Apple Support
👉 Help a friend or family member as their account recovery contact
Help a friend or family member as their account recovery contact - Apple Support (IN)
- You can help him.
How to generate a recovery key
How to generate a recovery key
FYI 👉 Make a screenshot or write down your recovery key and keep it in a safe place.
4.
You can also contact Apple support for help, -> Get Support (apple.com)
You have to show proof of ownership of your product, provide all documentation showing your purchase of the device.
If you do not have additional proof of ownership, contact the reseller. They may be able to provide the original purchase document.
Once Apple receive your proof of ownership, Apple will further review your request and provide an update.