I cancelled an order I payed with a gift card, but now it says it has zero balance, what can I do to get my refund?

Apple wouldn’t accept any card and it kept saying there was a problem with my payment method, so I decided to cancel my order and now I haven’t received my gift card refund, I don’t know what to do, I wanted to buy something for a present and now I’m super sad because I’m not sure if I lost the money and I will have to spend double to buy it :(

Posted on Aug 5, 2022 8:37 PM

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Question marked as Top-ranking reply

Posted on Aug 6, 2022 11:56 PM

Hi valepua,


See if this helps:

Eg: How long refunds from the App Store or other Apple services take:

Check the status of a refund for apps or content that you've bought from Apple – Apple Support


If needed:

To Report a problem:

https://reportaproblem.apple.com/?s=6


or

To request a refund::

Request a refund for apps or content that you bought from Apple – Apple Support


All the best :-)

2 replies
Question marked as Top-ranking reply

Aug 7, 2022 1:49 AM in response to valepua

More info:

Apple support's article:

How to redeem your Apple Gift Card or App Store & iTunes gift card - Apple Support

says:

When you redeem an Apple Gift Card or App Store & iTunes gift card, you can make purchases with your Apple Account balance. Those purchases can include apps, games, subscriptions like Apple Music or iCloud+, and more. But for some purchases, Apple Account balance can't be used. Learn what you can buy with your Apple Account balance.



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I cancelled an order I payed with a gift card, but now it says it has zero balance, what can I do to get my refund?

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