New Email/Old Apple Id

Question

Level 1

4 points

New Email/Old Apple Id

I have a new email address. The prior email no longer exists. I followed the instructions on the Apple site, for changing my apple id from old email to the new email address on my Iphone 10.

When I go to settings on the Iphone, it still shows my apple id as my old email address. I rebooted my iphone, but that didn't help.

I read somewhere that I needed to turn off "Find My". When I try to do that, it displays the prior Apple Id. I enter the password for the prior id, and I get a Verification Failed message stating that my Apple Id or Password is incorrect.

How can I get my Iphone to use my new Apple Id (new email)?

Thank you.

iPhone XR

Posted on Sep 13, 2022 10:34 AM

Reply

Answer 1

Top-ranking reply

Eric Root

Level 10

684,615 points

Sep 13, 2022 1:37 PM in response to jb181

If you are the original owner, contact Apple. Apple can remove the ID if provided the required paperwork to include the original purchase receipt with the serial number on it.

Request additional support for unlocking your device. -

You used to be able to take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store (if it has reopened) and have them remove the ID. This may have changed, so call the store before going to make sure they can help.

Genius Bar Reservation and Apple Support Options - Apple. -

Reply

Answer 2

Eric Root

Level 10

684,615 points

Sep 13, 2022 11:50 AM in response to jb181

If you have changed your ID or password, have you followed the steps in this article on all devices/computers? Make sure you turn off Find My Phone before signing out of the old ID. Once signed out and Find My Phone is off, then sign in with the new ID, then turn Find My Phone back on.

What to do after you change your Apple ID or password - Apple Support. *.

Reply

Answer 3

jb181 Author

Level 1

4 points

Sep 13, 2022 1:35 PM in response to Eric Root

Thanks for the response.

I am unable to turn off Find My Phone...it is my prior Apple Id, and, it does not accept the password. I get a Verification Failed message stating that my Apple Id or Password is incorrect.

Reply