Phone
So my old phone broke and you guys sent me a replacement phone and I had to send the old phone back to you guys but the mail person never got it out of my mail box so what do I need to do
iPhone 12, iOS 15
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casie276 Said:
"So my old phone broke and you guys sent me a replacement phone and I had to send the old phone back to you guys but the mail person never got it out of my mail box so what do I need to do "
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About these Forums:
No one here fiddles with this service.. These are user-to-user forums. We are all everyday Apple users like yourself. No one here has access to your account info (and that is a good thing, BTW). So, contact Apple Support.
So, Take this Up with Apple:
You need to contact Apple Support Directly. This is a User-to-User forum. We are all volunteers. So, as you may suspect, no one here has access to that information — and that is a good thing, BTW. That’s why for Financial Assistance, you need to contact Apple Support. They’ll see what’s going on and will run you through the fix.
Apple Contact Info:
- Contact Us - Choose Locations
- Proceed from there, as necessary
- Why the Wait: Phone calls are taking a bit to go through at the moment, due to lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)