You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

The camera does not work for Check deposits

I have Associated Credit Union. Since the 16 update, the camera no longer reads. I have turned the camera access off and on and updated to 16.2, and deleted and reinstalled the app. This is what it looks like. Help!

iPhone 13 Pro Max

Posted on Sep 30, 2022 5:56 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 30, 2022 7:48 AM

Yes the 16.0.2. I already contacted the credit union and deleted the app.

2 replies

Sep 30, 2022 6:03 AM in response to Starrchica

Do you mean iOS 16.2 (which, if it exists at all, is beta software)? Or do you mean iOS 16.0.2? If you mean beta software, anything can happen as the software is incomplete and may have bugs. If you man the current version, the first thing I'd suggest trying is deleting the app and reinstalling it. If that doesn't work, contact the credit union.


Also, check to make sure you don't have screen rotation locked (though, from the look of the screenshot, you don't).

The camera does not work for Check deposits

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.