2018 Macbook Pro Monterey 12.5 Hyper Drive USB-C Hub Does Recognize Devices in USB Ports

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2018 Macbook Pro Monterey 12.5 Hyper Drive USB-C Hub Does Recognize Devices in USB Ports

I have Hyper Drive 7-in-2 USB-C hub connected to my 2018 MBP. It's currently running Monterey 12.5. Its upgraded somewhat recently.

When it's plugged in (regardless of what side of the laptop) the HDMI and power connections work just fine. However, the USB connections do not. I'm trying to get a Logitech Unifying Receiver connected. Its used to work GREAT! Now it rarely and pretty much never gets recognized by the laptop. I"m trying to get a Logitech K750 keyboard recognized.

No problems before and all of a sudden about 1-2 months ago, the USB receiver isn't recognized. The frequency of the receiver being recognized has slowly decreased and now almost/pretty much never is recognized. I tried all sorts of troubleshooting tips from Logitech with no luck. I also tried buying a new receiver to no avail.

I'm not sure if this was a result of Monterey being installed because while on Monterey its would connect and then when it would not be recognized vs when it would became more frequent.

I've seen posts about possibilities of the MBP's ports being loose, upgrading to Monterey being the cause, etc.

Whatever the reason, I as well as others, need a solution ASAP so we can continue to be productive. We've spent anywhere between $2500 and $5k for these machines and we shouldn't be experiencing these issues. If it is a hardware issue, Apple needs to fix the ports free of charge and without having to ship your laptop off and missing it for weeks on end if you can go to an Apple Store...even if the warranty and AppleCare is out of date because this is a flaw in the design.

PLEASE PLEASE PLEASE is there a resolution that anyone at Apple or out there knows?

Apple - Thank for hearing me and addressing and solving the issue.

MacBook Pro 15″, macOS 10.13

Posted on Oct 3, 2022 12:40 PM

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HWTech

Level 9

60,650 points

Oct 3, 2022 6:09 PM in response to Pickle7661

FYI, macOS 12.6 was released, so there is a chance it could fix the problem (you are at least two versions behind since there is a 12.5.1 update as well). macOS 12.x Monterey has had a lot of compatibility issues introduced with every update patch, so it is a real possibility the update broke something. Or it may have introduced an issue with one of your other connected devices which is then interfering with another device.

The quickest and easiest way to determine if your current macOS installation is at fault is to install macOS to an external USB3 SSD and only install the software/drivers needed to operate your external device. This option allows you to install any older version of macOS from 10.13+ and does not interfere with your current installation on the internal SSD as long as you select the external SSD as the destination for the install. Since you are using a 2018 Mac with the T2 security chip, you will need to modify the Mac's security settings to allow booting from USB by using the Startup Security Utility while booted into Recovery Mode. You will need to erase the whole physical external drive as GUID partition and APFS (top option) in order to install macOS to it.

How to create a bootable installer for macOS - Apple Support

Try rotating the USB-C cable connector 180 degrees upside down to see if it makes a difference. If the USB-C port is half bad, then this may allow the device to work.

Do the USB devices work when connected directly to the Mac? If so, then the hub is most likely the problem (or the hub has a compatibility issue -- perhaps due to the macOS update).

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2018 Macbook Pro Monterey 12.5 Hyper Drive USB-C Hub Does Recognize Devices in USB Ports

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