I forgot my ipad mini 5 password with windows 7 on my PC and Itunes up to date..

papagpeterson Said:

"My PC is Windows 7 and Itunes version is 12.10.11. The latest version. I assume windows 7 is the problem because i get to the recovery screen but both 'update' and 'restore' defaults to "update to latest version of iTunes."

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Troubleshooting a Locked iPad:

Your iPad is locked. So, get this serviced.

Hold it Right There!

Being Locked Out...

Enter the passcode incorrectly too many times, and you'd likely be locked out for good. So, hold it right there, and refer to this link: If you Forgot your iPad Passcode - Apple Support. It would be the one you've always entered. If you do not know it, then look for it in a location you may have stored it in.

No Success?

Contact Apple support:

If you cannot get the above link to work, then contact Apple Support.

Apple Contact Info:

• Contact Us - Choose Locations
• Proceed from there, as necessary
• Why the Wait: Phone calls are taking a bit to go through at the moment, due to lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through.

iTunes for Windows7 has been retired. For full functionality and the ability to restore current iPad models, you’ll need the most recent version of iTunes for Windows, this only being available for Windows 10 and Windows 11.

If you don’t have access to a suitably recent Windows PC or Mac computer, the technicians at the Genius Bar of your local Apple Store or Apple Authorised Service Provider (AASP) will be delighted to assist with restoring your iPad. When visiting the Genius Bar, a prior appointment is recommended:

Genius Bar Reservation and Apple Support Options - Apple