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I'm getting this error when attempting to watch "Mosquito Coast." However, my Internet connection is excellent (wired) and I can watch other content on Apple TV.
I can also watch any other streaming app. The App has been closed and reopened and the TV and router have been restarted. What else could be the problem?
OLED65CXAUA,
It would be helpful for the response to read the details of the error rather than sending generic instructions to identify basic service issues. My problem involved the lack of capability to watch a specific AppleTV offering ("Mosquito Coast") while other offerings were available. None of the solutions or troubleshooting steps applied to my situation.
It would be helpful for the response to read the details of the error rather than sending generic instructions to identify basic service issues. My problem involved the lack of capability to watch a specific AppleTV offering ("Mosquito Coast") while other offerings were available. None of the solutions or troubleshooting steps applied to my situation.
Hey Quietpro,
We'd recommend reviewing the information in this article as it provides steps to help resolve streaming issues with the Apple TV app: If you can't watch or stream movies and TV shows in the Apple TV app
"If the movie or TV show won't start playing
After each step, try to stream or download the movie or TV show again.
* Make sure that your Wi-Fi router is 802.11a/g/n/ac compatible. Streaming HD content requires 8 Mbit/s or faster. Slower tiers of Wi-Fi connections might not be fast enough to stream HD video content."
If you need further assistance, contact Apple Support here: Get Support
Thanks!
Same issue. TVOS 16.3.1.
these generic comments (solutions) are truly irritating considering that TV+ is a paying service and when we don’t get that service we want it fixed… not generic troubleshooting scripts.
my setup is perfect. Your service is lacking.
We appreciate the additional information, Quietpro. From here, to look into this further, we'd recommend reaching out to Apple Support: Contact Apple Support
Regards.
I’m having the same problem
Intermittent functionality of Apple TV streaming
