Logitech Circle View No Response

it works for minimum of 10-30 minutes and a maximum of 1-2 days before going offline again. logitech support very quickly offered to send a new unit which I’m waiting for but this has to be some kind of bug, either with Home or the camera itself imo.

My router btw shows it’s connected to 2.4Ghz with good signal strength even when it’s not responding in Home.

I had the same problem, and tried all of the solutions I could find including dedicated 2.4Ghz SSID, and more access points closer to the cameras.

The thing that fixed it was hard wiring the Apple TV (only Home Hub) via ethernet to the router.

It has been rock solid for weeks now, and has not dropped out once.

@zen Turtle. I know your pain. Short summary: No solutions. Apple and Logitech will keep on sending the issue back at each other. I have been down that rathole. I have tried everything that both parties suggested. The only thing I can guaranty is that you are not the only one with the problem and that no one seems to know of a permanent solution or be particularly interested in finding one. You may get some luck by moving everything to the 2.4Ghz network. Full disable of 5Gh. but even this is not guaranteed to work or provide a long term stable solution.

I have only one Circle View Camera connected. The ASUS router is 5 feet away as is the Apple TV which is my only Home Hub. It’s always been connected via Ethernet (Fios)

For months it would go offline for a few minutes and come back at random times on its own. Starting last month it now goes offline until I power down or re-add it when the power-down doesn’t do the trick.

I have posted several times before and have spent countless days, weeks and months trying to keep the Logitech Circle View cameras working. As stated before I have the simplest connection. Camera's are close to the router, FIOS Internet, have tried all the tricks mentioned here. However the conclusion you will also come to is the Logitech Circle View Cameras will not reliably stay online. Shame on Apple and Logitech for promoting this as an official solution. There is clearly something going on between the Logitech Camera and Apple HomeKit that doesn't work and I have not seen either company making an effort to fix it.

My biggest observation has been that the Logitech cameras will stay online more consistently if you set them to not record to the cloud. But this defeats the purpose for most as it did for me. And for me this only meant a few weeks vs a few hours.

My final solution was to purchase a different brand camera. I purchased a Aqara 2K Indoor Security Camera E1. The camera is about $60. Although you have to install Aqara's app to get most of the advance features like panning around the room. I have had this camera for 5 months, connected on the same network as the Logitech. The Logitech is almost always offline while the Aqara is not. Even if there is a rare power failure or my hub or router reboots, the Aqara reconnects in minutes without any action from my side. What we would all expect.

I have given up on the Logitech Circle View and recommend everyone else here does the same. I haven't seen any action from Logitech or Apple to fix the issues. I am not recommending Aqara but hope to save you all the time I wasted trying to get the Logitech products to work. Look elsewhere in my opinion.

OK, I have resolved this issue in my own setup. I have 4 cameras and they have all, at various times, been very problematic. However, they are now completely stable. I have a Unifi Dream machine as my main router and network consisting of a Ubiquiti US-24-250W Main Switch and Unifi UAP-AC-Lite combined with fixed ethernet ports in my house. I have a couple of small Ubiquitie USW-Flex PoE switches dotted around as well.

In order to get stability I did 2 things:

1. I assigned a fixed IP address to each camera
2. I tethered each camera to a specific wireless access point

Since I did that the cameras are completely stable and have no issues in dropping off or becoming unresponsive.

After that I toyed about with looking at how I could connect using ethernet PoE for 2 of the cameras. I purchased this splitter: https://www.amazon.co.uk/dp/B073P7J1KR?psc=1&ref=ppx_yo2ov_dt_b_product_details

Plug the RJ45 cable into a PoE switch or ethernet port if you have a main PoE switch and connect the USB. I now have 2 of my cameras working via ethernet rather than wifi. Very pleased with them now!

I have moved all 4 cameras to Apple USB bricks (7.5W and 12W) and the number of disconnects has gone down dramatically, but still happens from time to time.

The fact that the camera (or HomeKit) don't have some form of watchdog to reset the thing is just a huge overseen problem, as far as security cameras go.

I am going to provide my input in case it helps anyone who may be in my situation. I am not an IT expert. I have two Circle View cameras and a doorbell that is hardwired. The doorbell has not caused me any problems. I used to have an old 2015 Apple router unit. When I first installed these cameras and doorbell two years ago, everything worked flawlessly through the home kit app. Recordings were never missed. Nothing ever went offline. Then I bought a brand new Orbi Mesh system (RBRE960) with the router and two satellites. We were starting to get a lot of connected devices and I thought it would be helpful. That's when these cameras stopped being awesome.

They would constantly go offline and recordings were random and rare with any motion. I spent hours and hours researching the problem and ultimately, I gave up. This week, I had tech support at my home for other issues and I brought up my problems. He asked me where my router and satellites were I showed him. He said I think they are too close together and they are confusing your devices. So, at his advice, I disconnected both satellites and ran just the Orbi router for the day/night. The Circle View cameras worked flawlessly. They did not go offline and they recorded all motions as directed. I was surprised that one Orbi router by itself covered full bars in my entire 2,600 SF home except for one room. I set up both satellites, one in that room and another in the garage, all of them pretty far apart. And so far the cameras are working flawlessly.

If you have a mesh WiFi system and your Circle View cameras are not working as they should, consider disconnecting your satellites and testing them with just your router, and if it works, try setting up your satellites as far apart as possible in your home. I would say mine are probably 60-70 feet apart, with one in the basement and the other in the garage, and the router in my main living room under my TV.

Logitech nightmare. Mine worked about a year ago for a week or two. I'm paying for all the extra iCloud storage for recording and have 1 hub--an Apple TV ethernet connected. Two logitech circle views are recognized to exist but not connecting. Short of other ridiculously complicated solutions suggested elsewhere in this thread, I have to blame both Apple and Logitech for making hundreds of us frustrated. If I wanted to reprogram a router with assigned IPs for every device, I'd just go to Google or Amazon. We expect Apple to be user-friendly and "just work" as the Apple's corporate DNA has always liked to brag. =

The Circle Views were far from the cheapest option, but the promise that they would "work with Homekit" sold me. I'm such a sucker. Apple should either build their own working cameras or dissociate permanently from Logitech.

Meanwhile, nothing is working.

OK, I have resolved this issue in my own setup. I have 4 cameras and they have all, at various times, been very problematic. However, they are now completely stable. I have a Unifi Dream machine as my main router and network consisting of a Ubiquiti US-24-250W Main Switch and Unifi UAP-AC-Lite combined with fixed ethernet ports in my house. I have a couple of small Ubiquitie USW-Flex PoE switches dotted around as well.

In order to get stability I did 2 things:

1. I assigned a fixed IP address to each camera
2. I tethered each camera to a specific wireless access point

Since I did that the cameras are completely stable and have no issues in dropping off or becoming unresponsive.

After that I toyed about with looking at how I could connect using an ethernet PoE splitter for 2 of the cameras. I purchased this splitter: https://www.amazon.co.uk/dp/B073P7J1KR?psc=1&ref=ppx_yo2ov_dt_b_product_details

Plug the RJ45 cable into a PoE switch or ethernet port if you have a main PoE switch and connect the USB. I now have 2 of my cameras working via the ethernet splitter. Very pleased with them now!

I have the same problem. Did anyone figure out how to make this work?

The service this camera provides is definitely frustrating. It wasn't made to record. HomeKit does not support recording. I followed all the tips posted here so that the camera records. But it stays for about a few minutes and then becomes inoperative. I've already tested leaving it next to the router, and it still doesn't work in recording mode. So today my camera only in “Strem” mode. This is very frustrating!

Same issue. Logitech blame Apple Homekit issue, Apple didn’t gave me a potential solution (neither Logi). I bought Eufy and won’t work with Homekit. Now, any of it records in iCloud a single bit.