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FeralFeline Author

Level 1

6 points

Prime Video fails on Apple TV

I've used the Amazon Prime Video app on Apple TV without incident for a couple years, but recently Prime Video fails to open. All other Apple TV apps work fine. I tried checking for an update to Apple TV software, but I'm apparently running the latest version (16.2). I tried deleting and reinstalling the Prime Video app and restarting the Apple TV 4K device but this did not fix the problem. When I try to open Prime Video, sometimes I get an error message (in German!) and sometimes there is just a black screen. I never see the sign in screen. Since all other Apple TV apps work normally, and I can't get any help from Amazon support, does anyone in Apple community know how to fix the problem?

Posted on Jan 19, 2023 7:40 PM

Top-ranking reply

txkcpetty

Level 1

13 points

Posted on Jan 22, 2023 5:32 PM

I am having similar problem. Prime will open but it stops streaming and has to restart a pit every 3 min. All other apps work and Amazon works with my roku fine.

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Prime Video fails on Apple TV

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