You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Iphone 13 Pro max having screen freeze

hi, My I phone 13 pro max, which I bought from Dubai just 13 months back, crashed two days back with a screen freeze and a green glow. what to do?

iPhone 13 Pro Max

Posted on Feb 5, 2023 7:45 PM

Reply
Question marked as Top-ranking reply

Posted on Feb 5, 2023 8:06 PM

DrEskay Said:

"Iphone 13 Pro max having screen freeze: hi, My I phone 13 pro max, which I bought from Dubai just 13 months back, crashed two days back with a screen freeze and a green glow. what to do?"

-------


Troubleshooting a iPhone's Screen:


A. Troubleshooting a Third-Party-Purhased iPhone:

If this was purchased in-person, then return this to the seller, requesting a refund. If this was purchased from a third-party (i.e. a seller on eBay), then contact the site, seeing if the seller can be held accountable.


B. Troubleshooting a Frozen iPhone:

Start with a Force Restart:

Go Here: Force Restart iPhone - Apple Support


Try the Tips at these Apple Support Links:






Being Stuck in a Boot Loop:

Your iPhone might be stuck in a boot loop. This typically happens when you unsuccessfully download somethings or an install stalls.  So, refer to my User Tip: How to Fix an iPhone in a Boot Loop - Apple Support

3 replies
Question marked as Top-ranking reply

Feb 5, 2023 8:06 PM in response to DrEskay

DrEskay Said:

"Iphone 13 Pro max having screen freeze: hi, My I phone 13 pro max, which I bought from Dubai just 13 months back, crashed two days back with a screen freeze and a green glow. what to do?"

-------


Troubleshooting a iPhone's Screen:


A. Troubleshooting a Third-Party-Purhased iPhone:

If this was purchased in-person, then return this to the seller, requesting a refund. If this was purchased from a third-party (i.e. a seller on eBay), then contact the site, seeing if the seller can be held accountable.


B. Troubleshooting a Frozen iPhone:

Start with a Force Restart:

Go Here: Force Restart iPhone - Apple Support


Try the Tips at these Apple Support Links:






Being Stuck in a Boot Loop:

Your iPhone might be stuck in a boot loop. This typically happens when you unsuccessfully download somethings or an install stalls.  So, refer to my User Tip: How to Fix an iPhone in a Boot Loop - Apple Support

Iphone 13 Pro max having screen freeze

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.