You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Unable to change payment method.

For some reason I am unable to remove the current card on my Apple ID payment info to replace it with a new on, have tried several times to no avail. Attached is a screenshot of pop up message. Can anyone help???

Posted on Mar 24, 2023 1:13 AM

Reply
Question marked as Top-ranking reply

Posted on Mar 24, 2023 1:59 AM

See -> Remove a payment method from your Apple ID -> Remove a payment method from your Apple ID - Apple Support

⤵️

If you can't remove a payment method

If you have subscriptions like iCloud+, have an unpaid balance, or you use purchase sharing, you must keep at least one payment method on file.


If you still need help, get more help and assistant from Apple directly, see Contact Apple for support and service -> Contact Apple for support and service – Apple Support (UK) 



7 replies
Question marked as Top-ranking reply

Mar 24, 2023 1:59 AM in response to hargreaves23

See -> Remove a payment method from your Apple ID -> Remove a payment method from your Apple ID - Apple Support

⤵️

If you can't remove a payment method

If you have subscriptions like iCloud+, have an unpaid balance, or you use purchase sharing, you must keep at least one payment method on file.


If you still need help, get more help and assistant from Apple directly, see Contact Apple for support and service -> Contact Apple for support and service – Apple Support (UK) 



Mar 24, 2023 2:58 PM in response to hargreaves23

To verify your payment information, you need to -> Sign in to your Apple ID account page and edit / update your Apple ID details -> https://appleid.apple.com                                                     

  • On the Sidebar click Payment methods -> then tap Payments Methods and tap Manage payment method.

 

Or see -> Add a payment method to your Apple ID

Add a payment method to your Apple ID – Apple Support (UK)

  • If you want to change your card, you need to add first the new card, then remove the old card.
  • or if you use your Apple Account balance, you need to set your Apple Account balance as your default payment.


If you update your payment method or add funds to your Apple Account balance, It would take about 1 to 3 business days in order to process.

If you're still unable to update your payment method, Contact Apple Support.


See also -> Payment methods you can use with your Apple ID

Payment methods you can use with your Apple ID – Apple Support (UK)

 

fyi: Not all credit & debit cards seem to work with App Store / iTunes Store, try a different one, or preferably a credit card.

If your card is not accepted as a paymenf method, you need to contact your bank.


Get more help and assistant from Apple directly, see Contact Apple for support and service -> Contact Apple for support and service – Apple Support (UK) 



Mar 25, 2023 2:25 AM in response to Raicya

Hello Raicya, thanks soo much for your time, finally been able to sort it out. Had to call Apple support on 1 800-my Apple and they walked me through it. Had to cancel family sharing as you earlier suggested. I rather turned it off at setting>>>subscription, but shld have rather gone through settings >>>family sharing………

thanks soo much🙏🏽

Unable to change payment method.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.