You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Level 1

7 points

need to back up phone but the keys won't work

I want to backup my iphone 11 but i don't have access to a few of the keys so I can't put in my passcode

iPhone 11, iOS 16

Posted on Apr 8, 2023 3:41 PM

Top-ranking reply

Community+ 2024

Level 10

168,800 points

Posted on Apr 8, 2023 3:48 PM

Got to get the keyboard/screen working first, before you can go any further and enter the passcode.

Off to the Apple Store or authorized Apple Service shop.

View in context

Similar questions