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Hi, I have a Macbook Air M1. I updated to macos ventura 13.3 yesterday and since then, my mac keeps restarting and shutting down by itself. It then shows the “kernel panic” report.
I tried to do some of the tips here on apple support, but it’s useless. It restarts/shuts down while I’m trying to do something.
Right now, I’m stuck with a black screen and a cursor :((
Help.
MacBook Air 13″, macOS 13.3
Kernel Panics occur when MacOS encounters an unresolvable error, usually resulting in a crash. Use macOS Recovery on a Mac with Apple silicon - Apple Support, or, if you have an Intel Mac, Use macOS Recovery on an Intel-based Mac - Apple Support. Click on the Disk Utility application. Click on Macintosh HD. And then First Aid. Restart your computer. If this fails, try reading How to reinstall macOS - Apple Support and follow the instructions there. If all else fails, Contact - Official Apple Support.
Kernel Panics occur when MacOS encounters an unresolvable error, usually resulting in a crash. Use macOS Recovery on a Mac with Apple silicon - Apple Support, or, if you have an Intel Mac, Use macOS Recovery on an Intel-based Mac - Apple Support. Click on the Disk Utility application. Click on Macintosh HD. And then First Aid. Restart your computer. If this fails, try reading How to reinstall macOS - Apple Support and follow the instructions there. If all else fails, Contact - Official Apple Support.
Kernel Panics usually occur when there is a Hardware Failure and / or when Third Party Kernel Extensions have been installed and used on the computer
Disconnect ALL External Devices and Shutdown the computer
Suggest the User start with Points 1 to 4 and then Test
Still having issues, move onto Steps 5 and 6 and Test Again
Still no resolve - move onto Step 7 and follow instructions therein
1 - Restart in Safe Mode. This will perform a Disk Repair, clear cache files and only load Apple Software, extensions and fonts. The boot up will be slow and can take some time - Normal.
2 - Safe Mode will also eliminate Third Party Software, extensions and drivers from loading. It will only load the Minimum amount of Core Apple Processes to allow the the computer to function at a reduced Level of Performance
3 - Does the issue present in this mode ?
4 - Sometimes a Safe Boot followed by a Normal Boot will just put things right.
5 - If not - there could be something in the main User Account playing up. To further isolate this - Set up users, guests, and groups on Mac. Then log out of the Main User account and log into the dummy account and test again if the issue persists.
6 - If the issue is present in the dummy account - then, this appears to be a System Wide issue on the computer.
7 - Download the Application Etrecheck directly from the Developer.
This is a Diagnostic Tool that makes no changes to the computer.
It makes a coherent and readable inventory of both the Hardware and Software used on the computer
The application is free or paid from added features.
The Report will Not Reveal Any Personal Information.
Post back the Full Report - copy and paste - >>>> using the Additional Text Icon ( 3rd Icon to last ) <<<<
Automatic Restart After Updating to MacOs Ventura 13.3
