You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

AppleTV won't connect to Internet

I use a hard wired Ethernet connection with HDMI. I have restarted the AppleTV, restarted and unplugged/replugged the HDMI connection, restarted the modem, restarted the router, and a combination of all of these.


Despite that, I get the same warning: "AppleTV cannot connect to Internet. Check your connection."


Any advice?

Apple TV HD, tvOS 16

Posted on May 26, 2023 7:54 AM

Reply
Question marked as Top-ranking reply

Posted on May 26, 2023 8:04 AM

Hello,

I’m sorry to hear that your Apple TV is not working as expected. You may want to try a new Ethernet cable, and if this does not work Apple Support would be more than happy to help you troubleshoot more in depth.


Thanks for reaching out!

-Drake

1 reply

AppleTV won't connect to Internet

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.