You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I keep getting the error prompt "there is a payment problem with a family member's previous purchase"

On my Iphone when I try to update any app from the app store I get an error prompt "there is a payment problem with a family member's previous purchase". I left the family sharing but I still get this problem. I also tried creating an entirely new apple ID account and I sign into the new apple id on my phone but I still get the same error when I try to update any app form the store.

[Re-Titled by Moderator]

Posted on Jun 4, 2023 4:44 AM

Top-ranking reply

ProustGiulio

Level 10

208,488 points

Posted on Jun 4, 2023 4:55 AM

In such a situation, I suggest that you contact iTunes Store Support Team directly, and explain your problem, using this specific link:--> https://getsupport.apple.com/?caller=ikb&PGF=PGF51002&category_id=SC0060&symptom_id=21084

(if you get no help, look at the bottom of the above link, where you can contact them using "chat" or "phone" options).

Regards

Giulio

View in context

I keep getting the error prompt "there is a payment problem with a family member's previous purchase"

Similar questions