You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

ario209 Author

Level 1

5 points

firmware password on MacBook

my MacBook has been locked as it got stolen from me and when I found it and got returned to me, I was unable to open as it has asked some password I completely forgot what it was when I activated the Lock mode and marked it as Lost device using Find My and then I erase the MacBook from my Apple ID and iCloud account. My problem is I bought this MacBook through Gumtree as second hand goods and I could get the proof of purchase from the person I bought it from. However, I can show proof of purchase by showing to Apple the iMessages conversation including the details of the product and sellers address

Posted on Jun 11, 2023 4:43 AM

Top-ranking reply

John Galt

Level 10

145,748 points

Posted on Jun 11, 2023 6:18 PM

... I could get the proof of purchase from the person I bought it from.

Do that. Obtaining it or the Firmware Password from its previous owner is the only way to regain control of that Mac. Refer to this excerpt from Set a firmware password on your Mac - Apple Support:

If you can't remember your firmware password, schedule an in-person service appointment with an Apple Store or Apple Authorized Service Provider. Bring your Mac to the appointment, and bring your original receipt or invoice as proof of purchase.

View in context

firmware password on MacBook

Similar questions