MacBook pro 16-inch (late 2019) display issues (horizontal lines)

Consumer products, their warranties, and their extended warranties work in a predictable way.

Warrant-able implies, but does not guarantee, High Quality:

Consumer product makers build high quality products. You can tell because the manufacturer is willing to stand by their products and repair or replace them (but only for defects in materials or workmanship) at manufacturers expense for a stated warranty period.

For Apple Macs in most countries, that period is one year. That is the total responsibility Apple or any manufacturer has to you under law. Assumptions about additional responsibility of Apple or any other consumer product-maker's products working longer than the warranty period are not accurate. The amount you paid for the product has no bearing on this. The rules are the same for a car costing US$20,000 or more.

Electro-mechanical devices fail at random, arbitrary, and capricious times.

The most frequent reason for most failures is 'just because'.

Your specific failure is most likely caused by an advanced scientific principle called ...

... 'bad luck'.

--------

If you want a really substantial lesson how this this works (or more precisely how this stops working) own an older used automobile.

Apple has only two boxes to check:

[_] defects in materials or workmanship, possibly covered by warranty

[_] OTHER, including accidental damage

checking OTHER is not an accusation, it simply says yours is not a defect in materials or workmanship.

Today I brought my 13 month old apple MacBook Pro ($2700) to New Haven CT apple.

Apparently, the lcd display “cracked” overnight even though the glass display was in perfect shape. There were no scratches, no dings, it just cracked!!!

Although the apple rep was courteous and helpful, I was told there are No discounts…no warrantees…no empathy… just pay $800+ to get it repaired.

You would think apple would stand behind a faulty component! The screen went black and had cracks … over night in an air conditioned environment

So frustrating!

The glass in the display survived being shipped Half way around the world from the factory in China and was delivered to you without perceptible defects.

Apple's standing policy is that cracked glass is NOT COVERED under standard warranty, period.

The “glass” display was in perfect condition as was the entire laptop.

I was told that the lcd display BEHIND my glass screen was damaged!

This seems to be a problem with the 16” MacBook pros. Btw - this

”damaged lcd” happened overnight while I was sleeping and the computer was at rest with the screen closed!

Apple is becoming a disappointment! It use to represent quality…no longer!

I am really sorry you Mac failed.

if you want a different kind of computer, the by all means buy the computer that meets your needs, regardless of brand.

You seem to be letting your anger at this failure cloud your judgement.

Electro-mechanical devices fail at random, arbitrary, and capricious times.

The most frequent reason for most failures is 'just because'.

Your specific failure is most likely caused by an advanced scientific principle called ...

... 'bad luck'.

Apple sells 20 million Macs in a typical year. You have a sample of ONE Mac. Your failure takes their reliability down from 100 percent to a shocking (20,000,000 / 19,999,999) or only 99.999995 percent good.

Consumer reports does a large survey of their readers every year, and year after year after year Apple computers exceed other brands in reliability by a wide margin.

This is a hardware issue and screen replacement is the only option for as far as I know