Philips HUE lamps are not responding in Home app

The issue seems to be with the Matter integration but I was able to find a work around if you are still having issues with your Hue lights not responding on the Home app:

Remove your current non-working hue bridge connection and then re-add it via this way:

In the Hue app: The Matter pairing code for the Hue bridge is generated through Settings > Smart Home > "+" > Other Apps > Get Pairing Code

On the Apple Home App: + > Add accessory > More options... > My Accessory Isn't Shown Here > Enter Set Up Code > Enter code...

This allowed me to add the Hue bridge as a generic "Matter" device, but all my lights came along with it and I am able to control them from the Home App now.

I've been having the same issue ever since iOS 17.2 was put out for iPhones and tvOS and homepodOS. I'd consider switching to nanoleaf, but they also use Matter as part of the integration. Wouldn't they have the same issue if it's a Matter integration problem? If not, then I'll probably switch too. Hate this because my Philips Hue worked PERFECT for the last two years until now. Such a disappointment.

I spent several hours on this and tried all of the following:

• Restarted my network
• Restarted Hue Bridge
• Changed around several network settings
• Removed all Apple devices that could act as a Home Hub (several Apple TVs, HomePod Minis, and HomePods) and re-setup just one AppleTV to act as the Home Hub (you have to have at least one set up)
• Unlinked and relinked the Hue Bridge from HomeKit in the Hue app
• Removed and readded the Hue Bridge from HomeKit directly (under Home Settings)
• Made sure the Hue Bridge and all other devices were on the latest version
• Performed a full factory reset on the Hue Bridge (yes, this means you have to set all Hue devices back up from scratch)

None of these worked. Finally, after reading several posts about issues with Matter accessories, I added the Hue Bridge directly from HomeKit but this time I made sure NOT to add it as a Matter Access. This finally solved it!!!!

Here are the steps I took:

• Go to HomeKit - Home Settings - Home Hubs & Bridget - Remove the Hue Bridge
• Go to Hue App - Settings - Smart home - Unlink HomeKit
• Go back to HomeKit, click Add Accessory, then select More options ...
• Make sure to select the one listed Philips Hue HomeKit that is not the one listed under OTHER MATTER ACCESSORIES as Philips Hue Bridge. If the Philips Hue HomeKit doesn't show up, you may need to press the button on top of the Hue Bridge.

• This will ask for the device code which should be on the back of the Hue Bridge:

• Enter that and then click through the rest of the steps and you should be good to go!

Hopefully this helps others with the same issue.

I am having the exact issue, began a couple of day ago. Started looking at it today. Even When try via the hue app, to try to add it, it hangs there and errors out as well. Says operation canceled -Apple homesync error.

Figured it out.

Cleaned bridge (resets Hue prefs).

Removed Hue bridge from Home.

Removed Matter bridge for Hue from Settings, General.

Added back bridge via Home.

Resolved.

*UPDATE*

Ok, guys I officially figured it out it's the router. If you especially have an Xfinity xb5/ xb6 router take it back to Xfinity and ask them for their newest xb7 model.

As soon as you install the new router DO NOT AND I MEAN ABSOLUTELY DO NOT Turn on Advanced security protection. That is part of the reason it will not allow the Phillips Hue hub to gain access to HomeKit. Do not setup on the hue app at all. Set up through the home app instead and after a couple tries it will finally work as a matter device.

It's a shame Xfinity does updates to your current router and make new routers then don't even update us on when they come out. I wish I had AT&T instead.

Yes - having this same issue, here's how it fails:

• use homepod to set a scene that includes a bunch of lights. First time it does like half the lights (and like 10 seconds). Then I have to ask Siri like 2-3 more times. It's INFURIATING. Like clearly homepod and Siri are able to actually control the lights, it just fails like an idiot and stops trying. Just try again a few times.
• same issue when using home app - i have to click the scene several times to get it to do anything.

This is embarrassing - Apple keeps promising to improve it but it just gets worse

I have a similar problem. 
Everything works fine and after 
a Power failur from the city 
every hue lamp (42) and the bridge 
not responding.

I spent several hours on this and tried all of the following:

• Restarted my network
• Restarted Hue Bridge
• Changed around several network settings
• Removed all Apple devices that could act as a Home Hub (several Apple TVs, HomePod Minis, and HomePods) and re-setup just one AppleTV to act as the Home Hub (you have to have at least one set up)
• Unlinked and relinked the Hue Bridge from HomeKit in the Hue app
• Removed and readded the Hue Bridge from HomeKit directly (under Home Settings)
• Made sure the Hue Bridge and all other devices were on the latest version
• Performed a full factory reset on the Hue Bridge (yes, this means you have to set all Hue devices back up from scratch)

None of these worked. Finally, after reading several posts about issues with Matter accessories, I added the Hue Bridge directly from HomeKit but this time I made sure NOT to add it as a Matter Access. This finally solved it!!!!

Here are the steps I took:

• Go to HomeKit - Home Settings - Home Hubs & Bridget - Remove the Hue Bridge
• Go to Hue App - Settings - Smart home - Unlink HomeKit
• Go back to HomeKit, click Add Accessory, then select More options ...
• Make sure to select the one listed Philips Hue HomeKit that is not the one listed under OTHER MATTER ACCESSORIES as Philips Hue Bridge. If the Philips Hue HomeKit doesn't show up, you may need to press the button on top of the Hue Bridge.

• This will ask for the device code which should be on the back of the Hue Bridge:

• Enter that and then click through the rest of the steps and you should be good to go!

Hopefully this helps others with the same issue.

Having same issue, any suggestions?

My Phillip Hue devices are also showing ‘Updating’ and ‘No Response’. I have to unplug my HomePods and let the AppleTV become the default Home Hub to control the devices. The problem started when I upgraded the HomePods to 17.3.

Gave a bridge v2 error still.

Reverted to add via Home, that worked, and then I slowly assigned on prompt, instead of batching the 29 accessories.

Seems to be a lag issue.

Won't add Hue sync, as it duplicated all my 29 accessories, and left ghosts, and lag.

Started last Thursday.

Holding for now.

Slowly re-grouping, and then last will be automation.

First bridge v1 with 40 accessories not affected.

I was so excited to read this until I checked my router and it was already the newest xb7 model~! Spent all day troubleshooting this issue that hue will not sync with apple home, just can't find the accessory and I'm getting the same error code 6 everyone else is getting. So I deleted the hue app and reinstalled, removed the bridge from HomeKit and Hue, factory restore hue bridge countless times, deleted Hue account and made a new one, purchased another new bridge, repeat and rinse. I'm sure you can imagine my frustration level at this point. Here I go removing all home hubs(HomePods) and reconfigured for a new home I created, that didn't work so I deleted my home in HomeKit which is what I was trying to avoid! Deleted HomeKit app, purchased another new bridge, , repeat and rinse again......8 hours later..I read it's a common issue that dated back summer of 2023 and it's still not resolved. Very dissapointing to see so many issues for a large brand. Please if anyone has any updates on this - would greatly appreciate it if you shared.

never had issues with mine (got the hue port don't use the bluetooth direct method they also support)

but others experienced the same issue try

Home app unable to control Hue lights - Apple Community

HomePod and Phillips hue - Apple Community

more

Search - Apple Community

Don’t do it. I love Nanoleaf panels. I have two large setups including 4d. Just switched a bunch of my hue to essentials. Huge mistake. Matter integration is horrible into HomeKit. Lost connections constantly, reporting wrong status, etc. currently changing all my bulbs back to hue at least until matter integration progresses.