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I cannot update my expired credit card/tied into family

My husband passed away. My iphone broke so I switched to my husbands phone. I have my own apple id but it appears the phone I am using is using our family email which my husband used for his iphone id. I am not able to purchase anything such as icloud space or apple tv. Please advise next steps.


MacBook Pro 13″

Posted on Aug 6, 2023 5:34 PM

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Posted on Aug 6, 2023 6:48 PM

For information about how to request access to a deceased family member's Apple account data, and possibly their equipment, click here --> How to request access to a deceased family member's Apple account - Apple Support


You will either have to do the above so you can get help with the account, or leave the family group and start a new one under your ID. If children under 13 are involved this may be problematic so you are better off going with the first method.

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Question marked as Top-ranking reply

Aug 6, 2023 6:48 PM in response to Pgn226

For information about how to request access to a deceased family member's Apple account data, and possibly their equipment, click here --> How to request access to a deceased family member's Apple account - Apple Support


You will either have to do the above so you can get help with the account, or leave the family group and start a new one under your ID. If children under 13 are involved this may be problematic so you are better off going with the first method.

I cannot update my expired credit card/tied into family

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