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iPad email folders disappeared

I am trying to help my elderly mother remotely with her iPad. All her email folders have disappeared from her iPad mail app and it just says ‘All Bins’ at the top. This came after she tried to make space as it said her iCloud storage was nearly full.


See screenshot.


How can I help her get the folders back?


TIA!

iPad, iPadOS 14

Posted on Aug 14, 2023 11:14 AM

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Question marked as Top-ranking reply

Posted on Aug 15, 2023 10:36 AM

Thank you so much LotusPilot, that solved it!


I know it probably sounds ridiculously stupid but that is literally the one thing we had not tried.


Thank you!

4 replies

Jul 14, 2024 1:26 PM in response to harriet1973

Since holiday with no WiFi available I’m now in an airport Hotel and logged in

all my gmail folders are empty including the one with all my details for my flight home

im able to send and receive emails

I’ve tried switching off both iPhone and iPad but folders are still empty

ive logged onto gmail.com and checked bin and trash but nothing

can you help please





iPad email folders disappeared

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