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iPhone battery change not completed at Edinburgh Apple Store because of ‘water ingress’

My wife took here iPhone 7 into the Apple Store in Edinburgh and was advised to change the battery. So she agreed left the phone and returned a couple of hours later to be told: water ingress has caused corrosion (no photos provided) and hence battery couldn’t be changed. This was followed up with an apology for the ‘home’ button no longer working and a statement to say we should have warned you about this possibility-and that’s why later phones have no home button. First issue is if water ingresses into the phone it’s a design flaw ( which they admitted it was) and returning it only useable with the ‘floating’ home key feels unreasonable. Since then the screen seems to heat up dramatically and power consumption is through the roof!! It feels to me like something has gone wrong in the internal repair process and Apple is liable. Any thoughts?? Thanks Paul

Earlier iPhone models

Posted on Sep 9, 2023 12:42 AM

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Question marked as Top-ranking reply

Posted on Sep 9, 2023 12:47 AM

No, water getting into the phone is not a “design flaw”. Here is Apple’s official statement:


iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPhone XS, iPhone XS Max, iPhone XR, iPhone SE (2nd generation), iPhone 11 Pro, iPhone 11 Pro Max, iPhone 11, iPhone 12 Pro, iPhone 12 Pro Max, iPhone 12, and iPhone 12 mini are splash, water, and dust resistant and were tested under controlled laboratory conditions; iPhone 12 Pro, iPhone 12 Pro Max, iPhone 12, and iPhone 12 mini and later models have a rating of IP68 under IEC standard 60529 (maximum depth of 6 meters up to 30 minutes); iPhone 11 Pro and iPhone 11 Pro Max have a rating of IP68 under IEC standard 60529 (maximum depth of 4 meters up to 30 minutes); iPhone XS, iPhone XS Max, and iPhone 11 have a rating of IP68 under IEC standard 60529 (maximum depth of 2 meters up to 30 minutes); and iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPhone XR, and iPhone SE (2nd generation) have a rating of IP67 under IEC standard 60529 (maximum depth of 1 meter up to 30 minutes). Splash, water, and dust resistance are not permanent conditions and resistance might decrease as a result of normal wear. Do not attempt to charge a wet iPhone; refer to the user guide for cleaning and drying instructions. Liquid damage not covered under warranty.

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Question marked as Top-ranking reply

Sep 9, 2023 12:47 AM in response to paulbreilly

No, water getting into the phone is not a “design flaw”. Here is Apple’s official statement:


iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPhone XS, iPhone XS Max, iPhone XR, iPhone SE (2nd generation), iPhone 11 Pro, iPhone 11 Pro Max, iPhone 11, iPhone 12 Pro, iPhone 12 Pro Max, iPhone 12, and iPhone 12 mini are splash, water, and dust resistant and were tested under controlled laboratory conditions; iPhone 12 Pro, iPhone 12 Pro Max, iPhone 12, and iPhone 12 mini and later models have a rating of IP68 under IEC standard 60529 (maximum depth of 6 meters up to 30 minutes); iPhone 11 Pro and iPhone 11 Pro Max have a rating of IP68 under IEC standard 60529 (maximum depth of 4 meters up to 30 minutes); iPhone XS, iPhone XS Max, and iPhone 11 have a rating of IP68 under IEC standard 60529 (maximum depth of 2 meters up to 30 minutes); and iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPhone XR, and iPhone SE (2nd generation) have a rating of IP67 under IEC standard 60529 (maximum depth of 1 meter up to 30 minutes). Splash, water, and dust resistance are not permanent conditions and resistance might decrease as a result of normal wear. Do not attempt to charge a wet iPhone; refer to the user guide for cleaning and drying instructions. Liquid damage not covered under warranty.

iPhone battery change not completed at Edinburgh Apple Store because of ‘water ingress’

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