Screentime request not triggering notification on parent device.

Hi Pho Da Nguyen,

Thanks for providing those details. Let's also make sure that you have banners enabled for notifications as well. You can verify this by going to Settings > Notifications > Screen Time > Banners. You can also see more about notifications here: Use notifications on your iPhone or iPad - Apple Support

Regards.

After days and hours trying to find the solution to this, Apple told me that we will not receive notifications anymore, we will only get them from iMessage. So be sure you and your child have an email on the iMessage to get a text when they send requests. Also, you will miss a ton of requests with this horrible updated feature. )=

I was able to resolve this. This is due to send requests being sent through iMessage in iOS 17.

You need to make sure your child has iMessage activated on their device with their own email address.

As a parent, you need to make sure you can receive iMessage via your phone number AND the email associated with your Apple ID.

Once that is done, the notifications will show up within iMessage.

After getting frustrated, I actually like this better since you can see the history of requests. I just wish there was better documentation available from Apple.

FYI for anyone finding this. I fixed it, checked both son and my phone were fully up to date. Confirmed iMessage was on for my phone then discovered my son’s phone iMessage on but had his phone number and email checked. I unchecked his email because when I checked his phone his notifications were coming from his text message center but addressed to my email and not coming through. I then on my son’s phone turned I message off then back on and immediately got the same familiar notification on my phone to approve the app! Hope this helps someone, it worked for me.

Hey there Pho Da Nguyen,

We'd like to help by ruling out some basics, along with learning more about what's happening:

1. When did this start, and are your Screen Time notification settings enabled? You can check those settings in your iPhone under Settings > Notifications > Screen Time.
2. Sometimes unexpected behavior can be resolved with a restart: Restart your iPhone and Restart your iPad
3. You mentioned both devices are using iOS/iPadOS 17, but the latest version for both would be iOS/iPadOS 17.0.3. You can verify this within each device under Settings > General > About. In case you needed it, this link shows how to first back up, then update: Update your iPhone or iPad

Cheers!

I was not either until last night when I read here or another thread that you have to have an e-mail listed in your iMessage settings in addition to your phone number. Once I added an email and turned my phone on and off and ensure the child’s phone had an email as well listed under the message app in setting I did see improvement

Add email to iMessage for both (parent and child). Messages/iMessage...

Adding an email to iMessage - Apple Community

Then you get the notification in Messages.

I finally upgraded to 17.2 and it fixed the issue for my kids notifications. I then turned off the updates cause it is now working correctly.

We had the same issue where only one parent would get the screen time request via iMessage. What seemed to work is deleting my child’s phone number and email from the device that wasn’t receiving the request and then adding them back again. Both parents are now receiving the requests.

Indeed when adding email address to our iMessages settings it solved the problem. It seems my other child who has an iOS 16 device, still sends push notifications.

Reboot child's device works for me. Make whatever changes you need on parent's device, then reboot the child's devices if this issue happens.

Thanks for letting us know Pho Da Nguyen,

If you're still running into difficulty, you can connect with Apple directly to report the issue using either Get Support or if you're in a region without direct support options, you can also Contact Apple for support and service.

Hope that helps.

Take care.

Is the other child's devices updated to iOS 17?

Settings>Messages>Send and Receive