Screentime request not triggering notification on parent device.

When my child makes a request for more time, he uses an iPad 9 running iPad OS 17.x.

My iPhone 13 Mini running iOS 17.x does not notify me. If I navigate to settings>screentime>child, I can see the pending request. But why don’t I get a notification?

iPhone 13 mini, iOS 17

Posted on Oct 12, 2023 12:21 PM

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Question marked as Top-ranking reply

Posted on Oct 13, 2023 5:08 PM

Hi Pho Da Nguyen,


Thanks for providing those details. Let's also make sure that you have banners enabled for notifications as well. You can verify this by going to Settings > Notifications > Screen Time > Banners. You can also see more about notifications here: Use notifications on your iPhone or iPad - Apple Support


Regards.

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57 replies

Nov 26, 2023 8:04 AM in response to Pho Da Nguyen

We have had this issue as well and it is very frustrating! We have two kids with Apple devices and are about to add a third, and until now we had been very happily using the screen time limits with ease. I wish they would make it an option to receive either notifications or iMessage, rather than forcing iMessage on us.


Also, could we have more options for time to allow than 15 minutes, an hour, or all day? Movies are ~2 hours long, TV episodes are often 22 minutes, why can’t we have a toggle to set exactly the amount of time we want?

Dec 21, 2023 2:00 AM in response to Pho Da Nguyen

So at the moment, we cannot receive notifications from Screen time requests, unless we add our email address to the iMessage system, in which case the requests arrive in iMessage.


Is this *another* attempt from Apple to force us to add our email to the iMessage system?

They try so hard, and some times, after updates, the email has "mysteriously" been activated in iMessage. It is a mess!


Jan 20, 2024 2:41 PM in response to Pho Da Nguyen

I’m having the same issues. It’s hit or miss when it works. Both my children have near-new devices. iPhone 11, iPad 10th gen for daughter. iPhone 12, iPad 7th gen recently replaced for son. All updated to current software. I get the iMessage notifications but sometimes, they still come up as requests that pop up in settings for me to approve. I’m holding my son’s phone and sending the request and it isn’t coming through to my phone from his iPhone. I’ve been having the same or a similar issue since iOS 15 and iPadOS 15. It will ask me to enter my AppleID and password to approve in person, but when I enter it, it tells me to go into settings to continue signing in. When I go to settings, nothing happens. Unable to approve. This usually resolves itself after a day but it’s frustrating to deal with. Force restarted both devices. Still nothing.

Feb 23, 2024 9:08 PM in response to Pho Da Nguyen

Hi Apple, The iMessage chat group where the requests for time used to appear is still there. Chat history and all. We can all go to that chat group on our devices, and we can type and send messages to each other in that group. So the communication works. But my child's requests for more time are no longer sent into that chat group. They are not sent at all, anywhere, it seems. It was working just fine in iOS 17, until one day it suddenly stopped working (around the time we all upgraded to 17.3).

Jun 3, 2024 12:32 PM in response to ZGauba

Thank you ZGauba! Your suggestion worked after I tried SEVERAL other recommendations in various community threads. I still can't get the requests to show as notifications, the way they did until a few weeks ago, but now the requests come through as texts on my phone and I don't have to login on my desktop mac (which was particularly troublesome while on vacation!). I wish Apple would make the Screentime settings as seamless and intuitive as they've made most of the other Apple functions.

Oct 20, 2024 4:33 AM in response to ZGauba

This did not work for us. My wife is not getting these but I am. The kids’ devices are correctly set up, but something is not right in my wife’s settings and I can’t figure out what it is. One day of new iPads for kids and I already find the parental controls completely broken.


edit: I take it back, my wife’s iMessage settings were incorrect. Hopefully this will work. It is very frustrating how complicated and totally undocumented this is. Setting up the iPads last night was a nightmare. The setup got stuck and I had to start over, the settings for screen time are inscrutable and I couldn’t figure out how to make the App Store work without turning off restrictions entirely. This is not a good start.

Nov 11, 2024 10:04 AM in response to Pho Da Nguyen

This is so ridiculous, my iPad receives all the push notifications from my Daughters phone despite both being on ios17, perhaps due to the fact that it has iMessage switched off, as I have never had a need to receive my messages on every Apple device I own, so if it can still work and receive screen time notifications without iMessage on the iPad, then why do I need to use iMessage to manage it on my phone if notifications are still operational, I have no need for email based iMessages as anybody or any mailing list I’ve signed up to could then attempt to send me a message whereas who has my personal phone number is a lot more limited

Dec 4, 2024 11:34 AM in response to Pho Da Nguyen

I think whoever decided to change to iMessage instead of notifications doesn't have kids. It is really a nuisance to have it come through iMessage. My kid will continuously spam me with requests to get my attention. Well, that means when I text her, she is missing my responses in the enormous sea of requests sent. And I have to scroll through all of those requests jamming up my iMessage thread with her. I hate it. Please give us the option back to choose if requests come to parents as notifications or in iMessages.

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Screentime request not triggering notification on parent device.

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