Nothing has been helpful; called support, thought I’d try here. I drive a 2023 Lexus NX 350. After iOS 17.1.1 installed, Siri no longer works right with car play. It hears itself and interrupts it self and inserts Siri commands as words in my text messages that I send. Every text I send now starts with “What do you want”. All my texts now read as me being rude. Can Apple or Lexus fix this?
Reply
iPhone 6s Plus, iOS 12
When I first took to car to Stevenson Lexus in Lakewood, Colorado last June I was told they had received a few other calls the past few days with same issue. Explained it was due to software update and I needed to wait for the update from apple and it would start working again. Well I spent next 4 months on phone with apple. They had me send videos of what was happening. They sent videos to apple engineers. In late September they informed me it was not an apple issue. They told me to take car to dealership. My phone and car play worked fine in my husband’s ford mustang so it wasn’t the phone. I told the dealership to keep the car til it was fixed. I also emailed Lexus customer care and got immediate response with a phone call and promise to help me. They called the dealership as my advocate. Their plan was to start with replacing the amplifier but when that didn’t resolve the problem they replaced the entire radio which if not under warranty is very expensive.now it works great. Took two weeks but they figured it out. Have your service person call Phoenix at Stevenson Lexus in Lakewood Colorado. He can tell them what they need to do.
Thanks. that’s the same on my phone, but i was wondering what version you have on the radio in the car. You can check by clicking settings in the main Lexus screen and scroll down to “software update”, then click “history”. Should be a 4 digit number. Mine says 2050 and the date is 02/13/2024.
I have the same problem. I deleted the car from the phone. Then deleted the phone from the car and reinstalled Apple CarPlay. It got a little better, but still not working properly.
Stevenson Lexus in Lakewood Co. ask for Phoenix. He was service representative I worked with and he will know what you are talking about.
Yes working perfectly since they replaced radio
Still happens with IOS 17.6.1 Lexus NX250(2025) small informatics system. Primarily has an issue replying to messages using Siri. Siri has multiple random response to include a loop of Siri saying “it says”, you can’t do this while driving or silence. Tested on IPhone 13, 15 and XR all on the same IOS and of course only the XR worked. So weird. Come on Apple fix this already.
Loaner they gave me was RX350H. It had larger screen/radio. Car play worked fine. Service told me they tried using car play with their own iPhones in other NX’s with small screens and didn’t work in any of them.
I'm in the UK. I have Lexus NX 350h with large infotainment system. Siri has been'possessed' since iOS 17. Same issue that's been mentioned here. In addition it gets stuck saying I'm sorry & occasionally plays random music. Last week maps opened & gave directions to some place in Europe. Lexus can't find anything wrong & I've been on this forum in another thread about the same thing. This has been going on since November & Apple nor Lexus seem to be listening.
I’m having the same issues. The CarPlay/voice texting worked fine when I bought the 2024 350 NX in April 2023. Then in September, it defaulted to saying what do you want? Somehow, one day in January, it worked correctly and then after the last Apple update, it’s back to what do you want? Very frustrating. Very rude. And for the quality/pricing of this car I expect better from both the dealer and Apple. Been to the dealership several times they keep telling me the problem is Apple. If anyone has fixed this issue, please share what to do. Thank you.
Interesting. We've had a 2024 Lexus NX450H with large display since June 2023 and haven't had a problem with Car Play until I upgraded to IOS 18.1 yesterday.
Using Maps it looks fine, but after selecting a destination, the spinning wheel of death takes over the destination box and never shows directions. Even happens on the trustworthy Home destination. My wife hadn't upgraded her IOS, so still has 17.6 or so and connecting her iPhone to the Lexus, Car Play works just fine. We both have iPhone 14s.
I'll be waiting to see what happens with Rachel9519 after her visit to the Lexus dealer.
Did you speak with Phoenix? I had called Phoenix because my dealership was giving me pushback and he told me that the radios he’s putting in are further updated than the current ones and for some reason the software that works with the newest iPhone is having trouble being downloaded into current radios.
2050 is Lexus latest update
Same issue. Even after removing both from each other and re connecting, the issues are frustrating with
1) Siri tapering off last few sentences.
2) not replaying my voice to text.
3) adding “what do you want?” To the beggining of replied text messages.
Curious if any of you have gotten this problem fixed? I got a 2025 NX350 a month ago. It was fine. Now this week I'm having this exact problem. My phone is on ios 17.5. I've spent too much time on the phone with apple today.
This has happened to us as well. Bought 2023 NX350 and have had issues ever since. Every text starts with “what do you want” followed by my text. That’s if it doesn’t get stuck and not send the text at all
Thank you SO much for posting this!!! have been working with Phoenix at Stevenson for over a year on this issue, and all he and their new "tech" guy tell me is that it's an Apple issue and there is nothing we can do. Well, now I know there is something they can do. And I know they know it. I just sent him a text. And I'm planning to reach out to Lexus Customer Care as well. Thanks!!!!!
Lexus and Car Play malfunction after 17.1.1 install
