Nothing has been helpful; called support, thought I’d try here. I drive a 2023 Lexus NX 350. After iOS 17.1.1 installed, Siri no longer works right with car play. It hears itself and interrupts it self and inserts Siri commands as words in my text messages that I send. Every text I send now starts with “What do you want”. All my texts now read as me being rude. Can Apple or Lexus fix this?
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iPhone 6s Plus, iOS 12
When I first took to car to Stevenson Lexus in Lakewood, Colorado last June I was told they had received a few other calls the past few days with same issue. Explained it was due to software update and I needed to wait for the update from apple and it would start working again. Well I spent next 4 months on phone with apple. They had me send videos of what was happening. They sent videos to apple engineers. In late September they informed me it was not an apple issue. They told me to take car to dealership. My phone and car play worked fine in my husband’s ford mustang so it wasn’t the phone. I told the dealership to keep the car til it was fixed. I also emailed Lexus customer care and got immediate response with a phone call and promise to help me. They called the dealership as my advocate. Their plan was to start with replacing the amplifier but when that didn’t resolve the problem they replaced the entire radio which if not under warranty is very expensive.now it works great. Took two weeks but they figured it out. Have your service person call Phoenix at Stevenson Lexus in Lakewood Colorado. He can tell them what they need to do.
My cars there now and I am awaiting a call for an update. The loaner they gave me has the same issues which is concerning. They shouldn't be selling this cars with a known issue like this.
I just heard from Phoenix. He is ordering a new radio for me. You are everybody'd hero here! I've been begging them for over a year to deal with this, and they have just brushed me off until now!
Yay happy for you! Waiting to hear back on mine. Which make/model/ year do you have?
I have 2024 NX350H with small screen/radio what about you?
2025 NX 250 premium small screen
My car is in the shop now and the radio is supposed to be replaced. @sreynoldsellis Do you know if they replaced the touchscreen as well?
I was told the screen is part of the radio and does get replaced. So assuming that is correct.
@SReynoldEllis, since you are the only other person reporting the fix, what software version do you have.
18.1.1 is version I currently have.
First off, omg thank you sooooo much! This WORKED! Second off, I want to go die under a rock because I just begged, pleaded and cried to my dealership because they refused to replace my radio.
Thank you! This resolved the issue for me!
Right! Give us the big one then! This is so frustrating!
Lexus and Car Play malfunction after 17.1.1 install
