You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

I get a pop-up window asking "Do you want to download "occ" in my Safari browser

I recently updated to iOS 18.0 a couple days ago. In my Safari web browser i get a pop-up window asking me if I want to download occ. I had this occur several times on different sites. I “x” the window closed. I have no idea what ‘occ’ is and as a precaution will not download anything that I have no clue about. see attached screen shots below.

Thanks


[Re-Titled by Moderator]

iPhone 14 Pro, iOS 18

Posted on Sep 18, 2024 9:58 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 19, 2024 11:51 AM

So, I have spoken to the escalation team. They were able to see it happening real time on my device. They are bumping this up to the engineers. It hapoens on Chrome and Safari. News type sites. Post iOS 18 update.


There’s nothing that basic troubleshooting can do so PLEASE DON’T FACTORY RESET IF A SUPPORT PERSON TELLS YOU TO RIGHT NOW. 😨


They were largely unaware of the problem because I’m assume the gross majority of people did not reach out to them. (I did show them the number of folks here via screen-share).


I will be contacted on Tuesday after the engineers have taken a tinker. Hopefully they can fix it fast.


I was given a direct contact to the escalation team member in case something else pops up.


So! Until then the directive from Apple is: Do not download anything from a pop up, avoid those news sites for the time being if you can. (Don’t wanna accidentally click).


I’ll loop back Tuesday. 👋🏽

231 replies

Sep 19, 2024 12:09 PM in response to mochool

O que me disseram foi que há algo ligado a ditadura brasileira do x. Parece que as autoridades estão tentando identificar quem acessa o antigo Twitter para multar ou prender e está havendo algum tipo de bug mundial por parte da Apple por estarem tentando aplicar um tipo de rastreador por ordem da anatel e está afetando a todos. Pelo menos foi o que estão dizendo no Brasil!

Sep 20, 2024 9:19 AM in response to Guitartrooper

Guitartrooper wrote:

A problem this widespread should have been discovered during functional and regression testing before the new software was rolled out. Apple should not be relying on users to report problems like this.

As others have reported here, it also happens on iOS 17 and even older versions such as iOS 16.5 that have not been updated. Since Ad blockers seem to stop it, the issue appears to be a problem originating from a specific Ad network. The big 3 are Google, Facebook, and Amazon. I suspect that the problem ad will be identified by the Ad service and will be removed and it will go away just as fast as it appeared.

Sep 20, 2024 10:08 AM in response to EbonyB

I have been getting it for the past week. Yesterday I got the message when I was in my local TV channel page. It MAY have started when I updated to 17.6.1 last weekend.


I’ve not gone to 18 yet as I read some horror stories and will wait until they sort those out b4 going to 18.0.


in all the years I’ve been on Apple (iPhone3) I’ve never seen anything like this “occ”. Apple’s strength has been keeping those out. I still can’t see where to report it and that’s probably why many, many others have not as well.

Sep 21, 2024 2:14 PM in response to mochool

I'm using an older iPhone (SE, but the second version) and iOS 17.4.1. I tend to keep things as they are - minimum upgrades - until I have to make a change. Most recent update to 17.4.1 was probably a few weeks ago (required by my bank's mobile app).

The "download occ" popup started for me on Sept 19, 2014 (two days ago), using Safari. I didn't X anything, just backed out of that page. It reoccurred multiple times: nerves and stress. I re-booted my router and phone, went to MSNBC, clicked on one headline, started to read a little bit, and got the prompt again.

I'm generally extremely careful about my clicking; if I get somewhere I shouldn't be, it's usually a finger-touch error. Mostly use my phone browser for news, word games, plant id and research. I'm reluctant to download or install anything - including ad blockers. Not sure why, but no prompts since late last night, knock on wood! Just adding my specs for stats even though I don't think they reflect anything new.

Sep 22, 2024 9:48 AM in response to Guitartrooper

Guitartrooper wrote:

Earlier I posted a comment that said Apple should test their software more thoroughly before rolling it out. When I said that, I did not consider the possibility that the prompt to download OCC is caused by a web component on the backend web server, rather than on the iOS device. So I’d like to apologize for that comment. It’s very possible software running on the web server that is common to news websites, is actually causing the problem on iOS devices running safari. Sorry Apple. But I still would like to know the root cause.

Thank you for your post! While we don't have to believe that Apple is perfect and never makes mistakes, we also don't need to blame Apple for everything that we encounter using our devices. I do believe Apple can mitigate this popup with a point update to the OS even if it is caused by a third party service, but that will take time as they first need to determine what caused it and then need to test the update before releasing it to make sure the fix does not break something else. It is also possible that a third party ad service will identify the problem themselves and quietly fix it without any comment. Time will tell and hopefully we will see an explanation, otherwise it just leads to speculation that serves no purpose.

I get a pop-up window asking "Do you want to download "occ" in my Safari browser

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.