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I get a pop-up window asking "Do you want to download "occ" in my Safari browser

I recently updated to iOS 18.0 a couple days ago. In my Safari web browser i get a pop-up window asking me if I want to download occ. I had this occur several times on different sites. I “x” the window closed. I have no idea what ‘occ’ is and as a precaution will not download anything that I have no clue about. see attached screen shots below.

Thanks


[Re-Titled by Moderator]

iPhone 14 Pro, iOS 18

Posted on Sep 18, 2024 9:58 AM

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Question marked as Top-ranking reply

Posted on Sep 19, 2024 11:51 AM

So, I have spoken to the escalation team. They were able to see it happening real time on my device. They are bumping this up to the engineers. It hapoens on Chrome and Safari. News type sites. Post iOS 18 update.


There’s nothing that basic troubleshooting can do so PLEASE DON’T FACTORY RESET IF A SUPPORT PERSON TELLS YOU TO RIGHT NOW. 😨


They were largely unaware of the problem because I’m assume the gross majority of people did not reach out to them. (I did show them the number of folks here via screen-share).


I will be contacted on Tuesday after the engineers have taken a tinker. Hopefully they can fix it fast.


I was given a direct contact to the escalation team member in case something else pops up.


So! Until then the directive from Apple is: Do not download anything from a pop up, avoid those news sites for the time being if you can. (Don’t wanna accidentally click).


I’ll loop back Tuesday. 👋🏽

231 replies

Sep 18, 2024 8:38 PM in response to LesTombé

LesTombé wrote:

Same on iPad Pro (6th gen) on iPadOS 17.6.1. So, Apple, have enough people asked you about this now that you might provide an answer?

Apple is not here to provide the answer, the site is made up of other users just like you. If you want to contact Apple directly, then you will need to use one of the options here:

Contact Apple for support and service - Apple Support


Sep 19, 2024 8:55 AM in response to Bobbaliu

Bobbaliu wrote:

Hmmm, Apple Support has removed my post. They seem pretty responsive in protecting their brand. But when it comes to protecting us or simply keeping us updated, not so much. Welp!

Your previous post included a link to your own x post and directing users to it for self promotion. That is a clear violation of the Terms of Use. It is less about Apple protecting their brand and more about Apple not promoting yours.

Apple Support Communities Use Agreement - Apple Community


Here is the link to contact Apple directly:

Contact Apple for support and service - Apple Support


I have seen one user that has contacted Apple and has an appointment with an Engineer today, so we will see what the outcome is. It may require an update to iOS or may be a problem with an external product such as the Wordpress hack that compromised many news websites earlier this year. There is no doubt it will be addressed and luckily you have an iOS device where Malware will not be able to be installed on the System even with the download button. Other device manufacturers may not be so lucky or even able to identify it. Stay tuned!

Sep 19, 2024 10:07 AM in response to Zippychimp

Zippychimp wrote:

I just updated to 17.7 iOS and now I too am suddenly getting these intrusive pop ups “do you want to download occ?” In my safari browser on iPhone. Please advise Apple.

This support site is made up of users just like you. Apple is not here to advise you, but if you want to talk to them directly, you can use the link here. After that is done, I am sure a user here will provide some insight into the solution, but until that happens, we can only speculate as it has been reported that this commonly happens on news sites.

Contact Apple for support and service - Apple Support

Sep 19, 2024 8:14 PM in response to Muddville

Muddville wrote:

Same circumstances (very recent upgrade to iOS 18), same results, multiple times. Not exactly what I was expecting from an “upgrade.”

As you can see, it is currently happening on multiple versions of the OS, not specific to iOS 18. Users have also posted:

  • Happens most frequently on news sites
  • Happens using Chrome as well
  • Some reported blocking Taboola ads using screen time restrictions worked
  • Some reported using Ad Blocker worked


We will have to wait for a solution or at least what the website is wanting you to download. The good news is that an executable file cannot be downloaded to an iOS device, so even if it is Malware, it will not run.

Sep 19, 2024 10:58 PM in response to mochool

For me, the "download occ" message started AFTER the update to iOS 18 on a 13 Pro. Never saw it before and I read the news across multiple sites daily on iPhone. I make it a habit not to click on anything but the articles.


The only change before and after was the update. Would be nice if the IT folks could track this down to its source.

Sep 20, 2024 4:19 AM in response to Lizaroo71

Lizaroo71 wrote:

I keep getting the same pop up. I’m sharing here because Apple is notorious for telling me NO ONE ELSE has reported that issue. Consider it reported.

Out of all the posts here, I have only seen 2 people that have actually reported it to Apple using the link that was provided. You would be wrong to think that your post here is being reported to Apple.

I get a pop-up window asking "Do you want to download "occ" in my Safari browser

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